Michelle Massey
Indianapolis
Summary
Detail-oriented Registration Specialist with expertise in patient registration, appointment scheduling, and problem-solving. Committed to enhancing patient experiences and ensuring accurate data management in healthcare settings.
Overview
8
8
years of professional experience
Work History
Registration Specialist
IU West Hospital
Indianapolis, IN
03.2025 - Current
- Processed patient registrations efficiently, ensuring accurate data entry and compliance with hospital policies.
- Assisted patients with completing registration forms, enhancing overall patient experience and satisfaction.
- Coordinated with medical staff to verify insurance information, reducing discrepancies in billing processes.
- Managed incoming calls related to registration inquiries, providing timely and informative responses.
- Updated electronic health records promptly to maintain current patient information for clinical use.
- Answered patient questions and inquiries regarding registration process and documentation.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
Unit Technician
IU Methodist
Indianapolis, IN
09.2021 - 03.2025
- Conducted routine equipment checks to ensure optimal functionality and compliance with safety standards.
- Assisted in patient care by monitoring vital signs and reporting changes to nursing staff.
- Maintained cleanliness and organization of unit supplies, promoting efficient workflow and accessibility.
- Collaborated with multidisciplinary teams to enhance patient care coordination and communication.
- Implemented process improvements for inventory management, reducing waste and increasing efficiency.
- Trained new personnel on unit protocols, fostering a knowledgeable and compliant team environment.
- Developed standardized documentation procedures to improve accuracy in patient record-keeping.
Manager
Tide Dry Cleaners
Indianapolis, IN
05.2018 - 09.2021
- Oversaw daily operations, ensuring adherence to quality and service standards.
- Trained and mentored staff on best practices for customer service and workflow efficiency.
- Implemented process improvements that enhanced turnaround times for garment cleaning.
- Managed inventory systems to optimize supply levels and minimize waste.
- Conducted regular performance evaluations to develop team skills and productivity.
- Coordinated scheduling to maximize labor resources during peak hours.
- Resolved customer inquiries and complaints, fostering positive relationships and loyalty.
- Developed training materials to enhance staff understanding of operational procedures.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
Education
High School Diploma -
North Central
Indianapolis, INSkills
- Appointment scheduling
- Patient registration
- Teamwork
- Problem-solving abilities
- Multitasking
- Reliability
- Team collaboration
Timeline
Registration Specialist
IU West Hospital
03.2025 - Current
Unit Technician
IU Methodist
09.2021 - 03.2025
Manager
Tide Dry Cleaners
05.2018 - 09.2021
High School Diploma -
North Central