Michelle Mathis
Virginia Beach,VA
Summary
Highly skilled and enthusiastic professional with more than 20 years of experience managing operations in patient-centric practices. Successfully oversee administrative and physical operations, credentialing, billing, and HIPPA compliance. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
12
12
years of professional experience
Work History
Practice Manager of Operations
Steven A Cohen Military Family Clinic
07.2022 - Current
- Manage daily practice to optimize appointment scheduling, patient records management and billing functions.
- Oversee accounting, budgeting, and financial reporting.
- Provided supervision and management to team of support personnel.
- Created and implemented organizational policies and procedures.
- Assess processes and procedures, to ensure compliance with all CARF, and HIPAA regulations.
VCA Animal Hospitals
VCA
07.2013 - 07.2022
- Managed inventory levels, controlled supply and reported budgeted expense rates.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Territory Sales Manager
Novartis Animal Health
04.2011 - 07.2012
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Drove team revenue totals by bringing in top sales numbers.
Education
High School Diploma -
Natchez High School
Natchez, MSSkills
- Managing Practice Operations
- Policy and Procedure Development
- Managing Electronic Health Records
- Workflow Planning
- New Hire Training
Additional Information
Military Service: United States Navy, October 1990 - September 1998
Volunteer: Gentivea/Kindred Hospice 2013 - 2020
Timeline
Practice Manager of Operations
Steven A Cohen Military Family Clinic
07.2022 - Current
VCA Animal Hospitals
VCA
07.2013 - 07.2022
Territory Sales Manager
Novartis Animal Health
04.2011 - 07.2012
High School Diploma -
Natchez High School
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