Michelle Mazy
phx,AZ
Summary
Accomplished Store Manager with a proven track record at Pandora Jewelry, enhancing team performance and driving sales through effective leadership and employee training. Excelled in operations management and customer service, fostering a culture of engagement and excellence. Fluent in Spanish, adept in Microsoft Access and Excel, showcasing a blend of hard and soft skills to achieve business goals.
Overview
6
6
years of professional experience
Work History
Store Manager
Pandora Jewelry
Tempe, AZ
11.2024 - Current
- Oversaw daily store operations to ensure efficiency and effectiveness.
- Led and developed a team of sales associates through training, coaching, and motivation to meet and exceed performance goals.
- Managed inventory control, ensuring accurate stock levels and timely replenishments.
- Monitored key performance indicators (KPIs) to drive sales and meet revenue targets.
- Implemented merchandising strategies to optimize store presentation and profitability.
- Created and managed employee schedules to maintain adequate staffing levels.
- Resolved customer concerns and ensured exceptional customer service experiences.
- Fostered a positive and inclusive work environment to enhance team collaboration and morale.
Assistant Store Manager
Pandora Jewelry
Tempe, Arizona
05.2023 - 11.2024
- Drive sales performance and achieve store targets
- Deliver exceptional customer service and ensure operational excellence
- Support recruiting, training, and developing store staff
- Manage visual merchandising and ensure compliance with company
Pink Brand Supervisor
Victoria's Secret
Phoenix, Arizona
01.2020 - 01.2022
- Led a team of sales associates, driving sales and performance
- Managed daily operations including opening/closing, cash handling, and visual standards
- Provided training and coaching to staff, ensuring they met sales goals
- Acted as a brand ambassador for Pink
Sales Associate
Victoria's Secret
Tempe, Arizona
01.2019 - 01.2020
- Organized and set up marketing displays, assisted with merchandise setup
- Promoted to Operations Supervisor and Pink Supervisor roles for excellent performance
- Managed payroll and tracked shipments
Education
Bachelor’s degree - organizational leadership
Arizona State University
Tempe, Arizona01.2024
Associate’s degree - general business
Paradise Community College
Black Mountain, Arizona01.2022
Skills
- Fluent in Spanish
- Microsoft Access
- Operations
- Employee engagement
- Employee training
- Team building and leadership
- Culture development
- Excel
Websites
References
- Alexandria Sosa, Pink Brand Supervisor, (405) 212-8836
- Cassandra Hudson, Store Manager Pandora, (623) 670-9087
Awards
- Honors, Black and white tassels for academic excellence
- Certificate of Financial Knowledge
- Associates Interested in Career Program, Victoria’s Secret
Timeline
Store Manager
Pandora Jewelry
11.2024 - Current
Assistant Store Manager
Pandora Jewelry
05.2023 - 11.2024
Pink Brand Supervisor
Victoria's Secret
01.2020 - 01.2022
Sales Associate
Victoria's Secret
01.2019 - 01.2020
Bachelor’s degree - organizational leadership
Arizona State University
Associate’s degree - general business
Paradise Community College
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