Summary
Overview
Work History
Education
Skills
Certification
Assessments
Personal Information
References
Timeline
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Michelle McCray

Clarksville,Tennessee

Summary

A dependable and exceptional customer service provider with a track record of success in the field, attention to detail, and a proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking, and excels at multitasking in fast-paced environments.

Overview

6
6
years of professional experience
3
3
Certification

Work History

Independent Contractor

Sacred Care LLC
Clarksville, Tennessee
10.2020 - Current
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Managed daily operations of the business, including budgeting and financial reporting.
  • Met frequently with clients to gain understanding of goals and service needs.
  • Managed quality control and maintained high level of customer satisfaction.
  • Worked independently and with other team members to decipher problems and create solutions.
  • Delivered high level of customer service and support by answering questions and returning phone calls quickly.
  • Identified needs of customers promptly and efficiently.
  • Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
  • Monitored operations and reviewed records and metrics to understand company performance.

Certified Medical Assistant

Vanderbilt Medical
Nashville, TN
05.2020 - 06.2022
  • Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
  • Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.

Certified Medical Assistant

Matthew Walker CHC
Clarksville, TN
11.2017 - 04.2019
  • Verify patient information by interviewing patient; recording medical history; confirming purpose of visit
  • Prepare patients for examination by performing preliminary physical tests; take blood pressure, weight, and temperature; report patient history summary
  • Saves the Providers time by helping with office procedures such as Immunizations, Pap smears, irrigation, rapid streptococcus in-house test, Pregnancy test & confirmations, Urinalysis In-house test, glucose finger-stick, and in-house HbA1C Screening
  • Secures patient information and maintains patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping patient information confidential
  • Counsels patients by transmitting physician's orders and questions about referrals or outside orders to be place with date and time
  • Schedule surgeries or referrals by making arrangements with said Medical center; verifying times with patients; preparing charts, pre-admission and consent forms
  • Maintains safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations.

Education

Trade - Nursing Assistance

TN Health Careers
Clarksville, TN
06-2016

Associate of Applied Science - Medical Assisting

Motte Technical College
01.2016

Skills

  • Schedule Management
  • Safety Compliance
  • Records Coordination
  • Customer Support
  • Workload Management
  • Deadline Adherence
  • Inventory Management
  • Medical Terminology
  • Indirect Patient Care
  • Family Education
  • OB/GYN Procedures
  • Catheter Change and Preparation
  • Patient Care Coordination
  • Customer Service
  • Patient Relations

Certification

  • Certified Medical Assistant, 03/01/2025
  • CPR, 10/2025
  • Certified Nursing Assistant (TN) 09/27/25

Assessments

  • Attention to Detail, Highly Proficient, 03/01/20, Identifying differences in materials, following instructions, and detecting details among distracting information.
  • Nursing Aide Skills, Expert, 03/01/20, Providing nursing aid to patients using knowledge of relevant equipment and procedures.

Personal Information

Title: CEO of Sacred Care LLC

Title: Certified Medical Assistant

Title: Certified Nursing Assistant

References

References available upon request.

Timeline

Independent Contractor

Sacred Care LLC
10.2020 - Current

Certified Medical Assistant

Vanderbilt Medical
05.2020 - 06.2022

Certified Medical Assistant

Matthew Walker CHC
11.2017 - 04.2019

Trade - Nursing Assistance

TN Health Careers

Associate of Applied Science - Medical Assisting

Motte Technical College

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Michelle McCray