Michelle McDonough

-Maintained professional demeanor by staying calm when addressing unhappy or angry clients.

-Boosted employee morale by recognizing outstanding performance and celebrating employee's birthdays and anniversaries.

-Serves as client intake coordinator include gathering pertinent client information including needs, wants and scheduling.

-Successfully and respectfully called to follow up upon past due or overdue payments from reoccurring/frequent basis.

-Responsible for upkeep and maintained fert&pest licenses, insurance and maintenance of vehicles.

-Responsible for onboarding process to include gathering all new employee information, establish timekeeping, payroll set up and explanation of company rules and information.

-Responsible for coordination with "sunshine 811" to ensure protection of underground facilities to protect liability of company.

-Notarize documenatation for Skyfrog Landscape while complying with Florida State Laws.

-Maintaned cleanliness of the office area and bathroom and ensured essential items or as needed supplies for the office were adequately stoked.

-Ensured a welcoming environment for patients by maintaining a clean and organized reception and bathroom area.

-Successfully coordinated patient scheduling, check in, check out and payments for billing.

-Verified and updated demographic and other personal information for patients with respect to personal boundaries when asking for important details.

-Supported medical staff by diligently coordinating patient referrals and processing POC's requests accurately.

-Adhered to strict HIPAA guidelines to protect patient privacy.

-Answered phone calls and messages for physicians and patients, scheduling appointments and handling inquiries.

Responsible for coordination of patient care to include:

-Protection of patient privacy, medical records, demographics and personal health information in an outpatient physical therapy clinic.

-Ensure flow of clinic by checking patients and in a out in a timely manner.

-Answering and directing incoming phone calls and voicemails.

-Scheduling multiple patient appointments. (follow ups and evaluations)

-Verifying insurance benefits.

-Obtaining insurance and workers compensation insurance pre-authorization in order to provide therapy services in a timely manner.

-Ensuring patient accounts are properly edited within EMDR scheduling software.

-Experienced tracking data monthly reports ex: tracking number of patient evaluations, evaluation by diagnoses etc.

-Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.

-Resolved patient complaints using established follow-up procedures.

-Processed payments using cash and credit cards, maintaining accurate records of transactions.

-Fostered strong relationships with referral sources for increased network connections, benefitting both the clinic and its patients through expanded resources.

-Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

-Advised customers about special offerings and menu items to help drive sales.

-Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.

-Coordinated large parties and events, ensuring seamless service from arrival through departure.

-Assisted managers with quickly resolving service and food related issues.

-Trained and mentored new staff members to ensure consistent service quality.

-Backed up servers by checking on tables, cleaning and sanitizing tables and retrieving items for guests.

-Participated in regular staff meetings to discuss operational improvements, share customer feedback or address any challenges faced by the team.

-Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.

-Assist customers in placing online orders and creating accounts with the companies Pet Perks program.

-Maintained a clean and sanitary environment for pets by regularly cleaning enclosure bedding and play areas.

-Handled animals safely and remained calm in difficult situations.

-Worked under direction of veterinarian to safely administer treatments to store owned pets while ensuring paperwork is up to date.

-Supported the training of new hires, sharing company knowledge and expertise on best practices in pet care industry standards.

-Helped manage inventory of pet supplies including food, toys, bedding, etc insuring availability of necessary items at all times.

-Worked effectively in fast-paced environments, cross training to assist other departments as needed.

-Data erasure for servers, desktops, tablets and laptops to be resold.

-Update failed or broken components using aptos proprietary software.

-Provided flexible cross function support as part of a team who worked to meet order fulfillment deadlines while resolving issues via a ticket queue.

-Assisted in audits while giving vital feedback for process improvement.

-Data erasure and verification for storage media in compliance with Google's internal protocol.

-Upgraded, decommissioned and maintained servers and switches in accordance with quality assurance guidelines.

-Deployed and maintained tape based archive libraries as part of a team.

-Created and updated regarding component tickets using Google's internal software.