Michelle Medrano

Monitored project progress and identified risks to facilitate timely interventions.

• Managed vendor relationships to ensure alignment with project objectives and adherence to timelines.
• Developed and maintained comprehensive project plans, timelines, and budgets.
• Ensured timely delivery of deliverables by monitoring each project's progress against quality standards.
• Oversaw client accounts, including Starer Brothers, Walmart, and Oil Changers.
• Maintained comprehensive records of project documents, change orders, and invoicing to support project tracking and accountability.
• Collaborated with the permitting department to secure city approvals and organize project execution.

• Managed accounts for Stater Bros, executing rebranding and signage initiatives for Oil Changers and Walmart.
• Drove strategic account growth by managing key client relationships.
• Negotiated contracts and pricing agreements with national partners to align with business goals.
• Ensured efficient workflow by coordinating project timelines and resource allocation.
• Tracked project progress to guarantee adherence to quality standards and deadlines.

• Operated POS system to input orders and process payments, ensuring accuracy and minimizing customer wait times
• Communicated customers' menu choices and special requests to kitchen staff to minimize errors
• Upheld high sanitation and safety standards while delivering and serving food
• Transported food products, cleaned tables and counters, stocked dining room supplies to maintain efficient dining environment
• Coordinated catering orders for larger scale events, providing full service accommodations, deliveries, or restaurant pickups to enhance guest experience

• Communicated with insurance adjusters via phone and Xactanalysis to provide initial findings on new losses, request coverage determination, and deliver mitigation updates for each project.
• Worked directly with Project Manager to coordinate technician team daily dispatch. This task incorporated arranging visits for inspection and moisture mapping, demolition, and daily monitoring to insure eligible projects met drying standards.
• Prioritized needs and delegated assignments to manage multiple projects simultaneously.
• Well versed in preparing MICA drying reports to go hand and hand with water mitigation estimates for assignment upload to showcase record of drying conditions.
• Knowledge of audit standards per insurance carrier to insure uploads meet compliance.
• Managed collections, collaborating with adjusters and insured to reconcile payments for serviced claims.
• Worked with mortgage companies to obtain check endorsements when 2-party checks are issued on payments.
• Worked with prospective clients and offered and secure rebuild/reconstruction agreements after mitigation services are completed.
• Initiated water and fire emergency response assignments, identifying client information to prepare internal claim files.

• Scheduled meetings and assisted in making travel arrangements
• Assisted front office staff with word processing for correspondence and reports to enhance communication efficiency
• Answered incoming calls and directed messages to correct party
• Led special projects, overseeing key initiatives to ensure timely completion and alignment with organizational goals
• Audited files to identify missing or misfiled items and restored files to proper locations and states
• Took charge in managing product and inventory in warehouse, transporting vehicles and consignment account store fronts
• Served as the primary contact for clients to fulfill requests beyond routine monthly restocks, including marketing materials and new display formats.

• Plays a vital role at the front desk by ensuring that all guest entries are recorded and visiting members are active and valid
• Contributes to growing club's dues base by making daily calls to past due members, qualified renewal members, and Third Party charged off accounts
• Performs daily walk throughs to ensure that equipment is in working order, all potential safety hazards are addressed, and club as the correct ambiance
• Aids the Operations Manager in serving member concerns which includes complaints, billing issues, and other administrative membership needs
• Helps with first day training and making sure new employees
• Assessed sales reports, activity reports and financial statements to measure productivity and goal realization.

• In the transition of opening UFC GYM Huntington Beach I was able to promote two new managers into the organization
• Established Operations Process in this club my developing protocol with guest introduction and telephone inquiries by establishing phone scripts and daily role playing
• Responsible for managing payroll, budgets, and ensure that the facility was profitable
• Was the liaison between corporate team and employee in which managed payroll, leave of absences, and paid sick time
• Maintained and kept key employee certification such as Food and
• Handlers Card, CPR Certifications & Trust line Certifications organized
• Worked with fellow Operations Managers and Corporate Team to adopt ADP Payroll systems
• Worked directly with Merchandise Supervisor, Assistant Operation Manager, and Maintenance Technician to Oversee retail operations, facilities, and front desk
• Handled member accounts administratively - controlled cancellations, account freezes, transfers, and all billing issues
• Submitted daily reporting per department - fitness department , memberships, and operations and per employee Managed the member experience - implemented a huge focus on executing great customer service with friendly, clean & well maintained gyms
• Established a solid working relationship with fellow department head leaders - General Manager and Fitness Director
• Onboarded new employees in time reporting and payroll systems.
• Processed employee rehires, transfers, terminations and withholdings.

• Heavily involved with the opening of the UFC GYM Costa Mesa
• Developed the founding operations staff - this includes Front Desk, Janitorial, & Kids Club
• Responsible for recruiting, on-boarding , and training and development Handled member accounts administratively - controlled cancellations, account freezes, transfers, and all billing issues
• Submitted daily reporting per department - fitness department , memberships, and operations and per employee managed the member experience - implemented a huge focus on executing great customer service with friendly, clean & well maintained gyms
• Established a solid working relationship with fellow department head leaders - General Manger and Fitness Director
• Arranged items in favorable positions and areas of store to attract customers and optimize sales.
• Onboarded new employees in time reporting and payroll systems.
• Processed employee rehires, transfers, terminations and withholdings.

• Responsible for creating new business and driving new members
• Core focus was to grow member base and expand company growth
• Focused on building membership programming that is closely aligned to members fitness goals
• Creates a program that is cohesive with members interest that also ties in education to lead maximum results
• Found success in building partnerships with other local businesses
• Provides a service driven approach that begins with community and building relations
• Contributed to member retention by providing optimal service and rapport.