Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Michelle Michaud

Magnolia,TX

Summary

Dynamic customer service professional with proven cash handling expertise at Dollar General. Recognized for exceeding performance metrics as a Service Desk Associate at Walmart, demonstrating exceptional attention to detail and active listening skills. Committed to delivering excellence in customer interactions and fostering positive experiences.

Overview

5
5
years of professional experience

Work History

Cashier

Dollar General
09.2017 - 05.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Service Desk Associate

Walmart
09.2000 - 03.2006
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
  • Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
  • Consistently met or exceeded service level agreements and performance metrics, resulting in recognition as a top-performing Service Desk Associate.
  • Provided exceptional customer service through active listening, empathy, and clear communication skills.

Education

High School Diploma -

Katy High School
Katy, TX

Skills

  • Customer service
  • Cash handling
  • Customer service excellence
  • Attention to detail

Timeline

Cashier

Dollar General
09.2017 - 05.2018

Service Desk Associate

Walmart
09.2000 - 03.2006

High School Diploma -

Katy High School

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Michelle Michaud