Michelle Miller
Augusta,United States
Summary
Dynamic sales professional with a proven track record at Bath & Body Works, excelling in customer service and product knowledge. Enhanced customer satisfaction through personalized recommendations and efficient transactions. Strong organizational skills complemented by effective inventory management, driving sales growth and fostering loyal client relationships. Passionate about delivering exceptional experiences.
Overview
4
4
years of professional experience
Work History
Lead Sales Key Holder
Bath & Body Works
Augusta, United States
07.2022 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
- Developed new client relationships by actively engaging with potential customers and highlighting benefits of our product offerings
- Greeted customers and helped with product questions, selections, and purchases
- Enhanced customer satisfaction by providing efficient and accurate cash transactions
- Enhanced store presentation by organizing shelves, replenishing stock, and maintaining cleanliness throughout the sales floor
- Enhanced customer satisfaction by promptly answering calls and addressing their inquiries
- Streamlined onboarding process for new employees, resulting in a more efficient integration into the team
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Handled returns and exchanges according to company policies.
- Analyzed sales reports to identify trends in consumer preferences or purchasing patterns.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
Team Member
Chicken Salad Chick
Augusta, United States
09.2021 - 03.2022
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools
- Enhanced customer satisfaction by providing efficient and friendly food service
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers
- Increased customer satisfaction by consistently delivering visually appealing and delicious dishes
- Mentored new team members, enhancing their product knowledge and sales skills, contributing to overall team performance improvement
- Provided ongoing support and training to team members, enhancing overall staff performance and morale
- Conducted inventory checks and restocked supplies, reducing shortages and ensuring a seamless dining experience for customers
Education
High School Diploma -
Evans High School
Evans, GA05.2020
Skills
- Product Demonstration
- Product Knowledge
- Customer Needs Assessment
- Promotional support
- Customer Service
- Organizational Skills
- Inventory Management
Additional Information - Accomplishments
Awarded 'Employee of the Month' in 2023.
Timeline
Lead Sales Key Holder
Bath & Body Works
07.2022 - Current
Team Member
Chicken Salad Chick
09.2021 - 03.2022
High School Diploma -
Evans High School