Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Morrill

Shawsville,VA

Summary

Dynamic professional with extensive experience in legal and medical office environments, including Montgomery County Juvenile & Domestic Relations Court. Proven ability in document preparation and maintaining confidentiality, while delivering exceptional customer service. Skilled in cash handling and adept at navigating complex insurance processes, ensuring efficient operations and client satisfaction.

Overview

12
12
years of professional experience

Work History

Deputy Clerk

Montgomery County Juvenile & Domestic Relations Court
07.2017 - Current
  • Assisted in processing legal documents for court filing and record maintenance.
  • Maintained confidentiality of sensitive information in accordance with regulations.
  • Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
  • Completed complex court forms accurately, minimizing errors and potential delays in processing.
  • Prepared daily dockets for court.
  • Assessed fines and court costs.


Medical Office Specialist

LewisGale Physicians: SWVA Ears, Nose and Throat
05.2015 - 07.2017
  • Managed patient scheduling, ensuring timely appointments and minimizing wait times.
  • Coordinated insurance verification.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Processed payments from patients.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Contacted patients regarding unpaid and underpaid accounts to resolve issues.

Medical Office Specialist

LewisGale Physicians
06.2014 - 05.2015
  • Coordinated patient scheduling, reducing wait times and optimizing clinic flow.
  • Managed medical records, ensuring compliance with privacy regulations.
  • Coordinated communication between healthcare providers.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Provided polite and professional in-person and telephone customer service.

Registrar

LewisGale Hospital Montgomery
05.2013 - 08.2014
  • Interviewed patients at workstation or at bedside to obtain all necessary account information.
  • Worked with insurance companies to verify insurance and obtain authorizations.
  • Calculated and receipted patient account balances.
  • Secured signatures necessary for treatment, release of medical information, assignment of insurance benefits, and payment of services.

Education

No Degree - General Studies

New River Community College
Dublin

No Degree - Diagnostic Medical Sonography

Mountain State Universtity
Beckley, WV

High School Diploma -

Dayspring Christian Academy
Blacksburg, VA
05-2011

Skills

  • Filing systems
  • Document preparation
  • Policy enforcement
  • Legal terminology
  • Cash handling
  • Administrative tasks
  • Verbal and writing communication
  • Confidentiality

Timeline

Deputy Clerk

Montgomery County Juvenile & Domestic Relations Court
07.2017 - Current

Medical Office Specialist

LewisGale Physicians: SWVA Ears, Nose and Throat
05.2015 - 07.2017

Medical Office Specialist

LewisGale Physicians
06.2014 - 05.2015

Registrar

LewisGale Hospital Montgomery
05.2013 - 08.2014

No Degree - General Studies

New River Community College

No Degree - Diagnostic Medical Sonography

Mountain State Universtity

High School Diploma -

Dayspring Christian Academy

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Michelle Morrill