MICHELLE MOY
Norwalk,CA
Summary
Highly experienced Front Office Receptionist with over 15 years of experience working in a healthcare environment. Seeking to take the next career step with a highly respected business dedicating myself to producing positive outcomes and delivering exceptional customer care and service.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Front Office Receptionist
Kessler Family Wellness
Tustin, CA
08.2010 - Current
- - Monitor performance to ensure that accurate patient insurance information, verification and pre-authorization is obtained and maintained in patient files.
- - Collect and process copayments and out-of-pocket charges using Medisoft and DrChrono EHR
- - Goal oriented with a focus on providing quality client experiences and maintaining positive relationships.
Front Office Receptionist / Optometrist Assistant
Los Alamitos Optometry
Los Alamitos, CA
09.2005 - 12.2008
- - Established and maintained positive relationships with patients and staff.
- - Assisted Optometrist with patient diagnostic testing including measuring vision and testing eye function.
- - Assisted with fitting with both glasses and contact lenses and provided patients with instructions.
- - Performed additional duties such as ordering office supplies, bookkeeping, and preparing examination rooms.
Front Office Receptionist
Pacific Vision Care
Lakewood, CA
01.1999 - 09.2005
- - Scheduled patient appointments, verified vision insurance, and processed billing.
- - Maintained effective client communication by following up with patients upon completion of eyewear.
- - Reassured patients and offered guidance on their concerns.
Education
Associate of Arts - Medical Office Management
Bryman College
Gardena, CA01.1998
Skills
- Highly skilled in front desk operations
- Extensive customer service experience
- Exhibits personal and professional integrity
- Proficient in utilizing computer operating systems such as Medisoft
- Knowledgeable with payment processing and insurance verification
- Effective organization and planning abilities
Certification
Medical Office Management Certification
Timeline
Front Office Receptionist
Kessler Family Wellness
08.2010 - Current
Front Office Receptionist / Optometrist Assistant
Los Alamitos Optometry
09.2005 - 12.2008
Front Office Receptionist
Pacific Vision Care
01.1999 - 09.2005
Associate of Arts - Medical Office Management
Bryman College