Michelle Nazario
Rosemead,CA
Summary
Detail-oriented Administrative Professional and recent Medical Billing and Coding graduate with comprehensive training in healthcare data management and advanced spreadsheet design. Equipped with hands-on experience in Electronic Health Records (EHR), medical terminology, and high-accuracy data entry. Proven ability to manage multi-line phone systems and deliver excellent customer service. Motivated to secure a steady healthcare administrative role while preparing for national AAPC certification.
Overview
1
1
Certification
1
1
year of post-secondary education
16
16
years of professional experience
Work History
Temp signature verifier
On the ground
Santa Fe Springs, California
02.2026 - 07.2026
- Data Verification & Auditing: Audited and cross-referenced high volumes of official documents for signature validation, ensuring 100% compliance with regulatory guidelines and accuracy in record-keeping.
- Financial Ledger Management: Managed daily financial ledger entries and account logs with high attention to detail, accurately tracking data and resolving discrepancies.
Will call clerk
Celluphone
Commerce, California
03.2012 - 01.2021
- Oversaw will call operations, collaborating with dealers to assess account balances and conduct credit checks prior to order fulfillment.
- Executed invoice preparation, review, and processing with exceptional accuracy and meticulous attention to detail.
- Managed returns and exchanges, ensuring accurate documentation and effective communication with vendors for company credit.
- Executed strong organizational and multitasking skills to manage multiple account inquiries and resolve issues promptly.
- Oversaw record maintenance and enforced compliance with company policies during account and billing operations.
Sales Representative Team Leader
Verizon Wireless Neighborhood
Montebello, California
07.2010 - 03.2012
- Assisted customers with billing inquiries, account changes, and service plan activations using POS and CRM software.
- Maintained accuracy in customer data, contracts, and financial transactions, ensuring compliance with company standards.
- Demonstrated strong communication and customer service skills while resolving account and billing issues.
- Opened and closed the store, performing inventory counts and cash reconciliation with attention to detail.
- Supported team goals by meeting or exceeding individual and group sales objectives through effective account management.
- Engaged customers to promote wireless products and services, enhancing customer satisfaction.
- Conducted product demonstrations and provided technical support to assist customers with device issues.
- Processed sales transactions efficiently, ensuring accuracy in billing and inventory management.
- Collaborated with team members to develop effective sales strategies for increased market penetration.
Education
NHA Billing And Coding Specialist - Medical Billing And Coding
EMRAS Cohort
El Monte, CA 01.2025 - 01.2026
El Monte Rosemead Adult School
El Monte, CASkills
- Computer Software: Advanced Excel Spreadsheet Design, Microsoft Office Suite (Word,Outlook), Computer Literacy, Electronic Health Records (EHR)
- Healthcare Foundations: Medical Terminology, Foundational ICD-10-CM and CPT Principles, Documentation Accuracy, Patient Privacy/Confidentiality
- Communication and Support: Customer Service, Multi-line Phone Systems, Professional Email Etiquette, Multi-tasking
Certification
Certification Number:K7M9L4G4 |Effective Date:January 9, 2026
Certified Billing and Coding Specialist (CBCS)– National Healthcareer Association (NHA)
Timeline
Temp signature verifier
On the ground
02.2026 - 07.2026
NHA Billing And Coding Specialist - Medical Billing And Coding
EMRAS Cohort
01.2025 - 01.2026
Will call clerk
Celluphone
03.2012 - 01.2021
Sales Representative Team Leader
Verizon Wireless Neighborhood
07.2010 - 03.2012
El Monte Rosemead Adult School