Michelle Neves
Chantilly,Virginia
Summary
Professional with 15+ years of Personal Property Tax law and Department of Motor Vehicles experience wanting to obtain a position in a fast-paced environment where I will be responsible for interacting with the public and utilizing strong analytical, internet, communication, and customer service skills. An encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact office success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Tax Assessor Supervisor and DMV Select Supervisor
Commissioner of Revenue
01.2014 - Current
- Assure that performance expectations are clear, well communicated, and relate to the team goals and objectives
- Ensure that team staff has the necessary knowledge, skills, and abilities to accomplish goals
- Ensure that the requirements of the performance planning and evaluation system are met and that the annual evaluations are completed by established deadlines
- Provide team with frequent, constructive feedback, and I am accountable for the management, guidance and performance of each team member
- Document and address all performance issues in a timely manner in accordance with COR procedures
- Train, coach and manage team in all applicable policies and procedures, cross-train staff members on different work functions, and conduct regular customer service audits
- Develop, review, and adjust teamwork schedules to ensure schedules support the office’s business needs
- Attend weekly meetings with Supervisors to discuss system procedures and functionality
- Register vehicles for customers that come into the office
- Prepare Appraisal Reviews
- Oversee Vehicle Personal Property Email box
- Oversee the Green Car program within our division to make sure that the vehicles are properly coded
- Offer advice and guidance to staff and taxpayers in the resolution of difficult tax situations
- Assist is various system testing to improve system functionality
- Research & Prepare reports on State Comp project
- Interview and make recommendation in the recruitment and the hiring of staff
- Review leave requests
- Assists Deputy in providing various statistics to Department of Management and Finance (DMF) for budgeting purposes
- Write and review various Business Process Flows that pertain to Vehicle Personal Property
- Delegate work, create schedules and answer questions when staff need assistance
- Facilitate Staff Meetings and Division Meetings
- Maintain/assign all vehicle registrations records submitted through Customer Assessment Portal Page
- Control and manage cash flow, inventory and noncash assets (forms, stamps, equipment)
- Ensure DMV Select assets, employees, facilities, and information are properly managed and safeguarded
- Monitor all automated service systems to ensure they are functioning properly
- Provide problem resolution to issues that arise from services, systems, staffing, and facilities
- Audit DMV data, cash, inventory, noncash assets, and transactions to ensure proper processing, settling, handling, and recording
- I promptly report discrepancies to COR Deputy and DMV District Manager
- Observe queuing system and front-line operations to ensure customer lines are moving properly and that each customer receives outstanding customer services in a friendly environment
- Interpret and communicate information in a timely manner to team regarding regulation changes, new COR and DMV policies and procedures, directives, etc
- Promptly report any suspected fraudulent or criminal activity to COR Deputy and DMV District Manager related to document or identity reviews
- Confirm DMV Select compliance with agency policies and procedures for ordering, receipt and inventory of DMV operational equipment, supplies, forms and manuals
- Review daily transactions for accuracy and ensure transactions are processed in accordance with COR/DMV policies and procedures
- Review and determine if office is in compliance with CSCOM and DMV policies
- I notify COR Deputy and DMV District Manager of any discrepancies
- Ensure confidentiality of VA citizen’s driving records and supporting documentation through quality control reviews
- As the DMV Select office supervisor, I am responsible to ensure I properly follow the Rules and Regulations governing the Information Security Policy
- Compliance with policy regarding access, alteration, deletion, or release of any records of DMV except as necessary
- Protect confidential and personal information and safeguard any information obtained while using the DMV systems.
Tax Specialist I
Commissioner of Revenue
03.2011 - 01.2014
Tax Assessor II
Commissioner of Revenue
10.2006 - 03.2011
Tax Assessor I
Commissioner of Revenue
08.2006 - 10.2006
Education
Advanced Diploma -
McLean High School
McLean, VirginiaSkills
- Team building
- MS Office
- QuickBooks
- Works well individually and as a team member
- Excellent interpersonal skills and oral and written communication skills
- Organizational Leadership
- Partnership Building
Job related training
- Aspiring Supervisor Certificate Program
- Respect in the Workplace: Taking Control of Workplace
- A Positive Approach to Customer Service
- Conflict Management Skills
- Office 2007 New Features Demonstration
- Managing Self: Introduction to Emotional Intelligence
- Difficult Conversations
- Security Awareness
Languages
Portuguese
Full Professional
Timeline
Tax Assessor Supervisor and DMV Select Supervisor
Commissioner of Revenue
01.2014 - Current
Tax Specialist I
Commissioner of Revenue
03.2011 - 01.2014
Tax Assessor II
Commissioner of Revenue
10.2006 - 03.2011
Tax Assessor I
Commissioner of Revenue
08.2006 - 10.2006
Advanced Diploma -
McLean High School
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