Michelle Neves
Chantilly,Virginia
Summary
Professional with 15+ years of Personal Property Tax law and Department of Motor Vehicles experience wanting to obtain a position in a fast-paced environment where I will be responsible for interacting with the public and utilizing strong analytical, internet, communication, and customer service skills. An encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact office success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Tax Assessor Supervisor and DMV Select Supervisor
Commissioner of Revenue
Arlington, VA
01.2014 - Current
- Assure that performance expectations are clear, well communicated, and relate to the team goals and objectives
- Ensure that team staff has the necessary knowledge, skills, and abilities to accomplish goals
- Ensure that the requirements of the performance planning and evaluation system are met and that the annual evaluations are completed by established deadlines
- Provide team with frequent, constructive feedback, and I am accountable for the management, guidance and performance of each team member
- Document and address all performance issues in a timely manner in accordance with COR procedures
- Train, coach and manage team in all applicable policies and procedures, cross-train staff members on different work functions, and conduct regular customer service audits
- Develop, review, and adjust teamwork schedules to ensure schedules support the office’s business needs
- Attend weekly meetings with Supervisors to discuss system procedures and functionality
- Register vehicles for customers that come into the office
- Prepare Appraisal Reviews
- Oversee Vehicle Personal Property Email box
- Oversee the Green Car program within our division to make sure that the vehicles are properly coded
- Offer advice and guidance to staff and taxpayers in the resolution of difficult tax situations
- Assist is various system testing to improve system functionality
- Research & Prepare reports on State Comp project
- Interview and make recommendation in the recruitment and the hiring of staff
- Review leave requests
- Assists Deputy in providing various statistics to Department of Management and Finance (DMF) for budgeting purposes
- Write and review various Business Process Flows that pertain to Vehicle Personal Property
- Delegate work, create schedules and answer questions when staff need assistance
- Facilitate Staff Meetings and Division Meetings
- Maintain/assign all vehicle registrations records submitted through Customer Assessment Portal Page
- Control and manage cash flow, inventory and noncash assets (forms, stamps, equipment)
- Ensure DMV Select assets, employees, facilities, and information are properly managed and safeguarded
- Monitor all automated service systems to ensure they are functioning properly
- Provide problem resolution to issues that arise from services, systems, staffing, and facilities
- Audit DMV data, cash, inventory, noncash assets, and transactions to ensure proper processing, settling, handling, and recording
- I promptly report discrepancies to COR Deputy and DMV District Manager
- Observe queuing system and front-line operations to ensure customer lines are moving properly and that each customer receives outstanding customer services in a friendly environment
- Interpret and communicate information in a timely manner to team regarding regulation changes, new COR and DMV policies and procedures, directives, etc
- Promptly report any suspected fraudulent or criminal activity to COR Deputy and DMV District Manager related to document or identity reviews
- Confirm DMV Select compliance with agency policies and procedures for ordering, receipt and inventory of DMV operational equipment, supplies, forms and manuals
- Review daily transactions for accuracy and ensure transactions are processed in accordance with COR/DMV policies and procedures
- Review and determine if office is in compliance with CSCOM and DMV policies
- I notify COR Deputy and DMV District Manager of any discrepancies
- Ensure confidentiality of VA citizen’s driving records and supporting documentation through quality control reviews
- As the DMV Select office supervisor, I am responsible to ensure I properly follow the Rules and Regulations governing the Information Security Policy
- Compliance with policy regarding access, alteration, deletion, or release of any records of DMV except as necessary
- Protect confidential and personal information and safeguard any information obtained while using the DMV systems.
Tax Specialist I
Commissioner of Revenue
Arlington, VA
03.2011 - 01.2014
Tax Assessor II
Commissioner of Revenue
Arlington, VA
10.2006 - 03.2011
Tax Assessor I
Commissioner of Revenue
Arlington, VA
08.2006 - 10.2006
Education
Advanced Diploma -
McLean High School
McLean, VirginiaSkills
- Team building
- MS Office
- QuickBooks
- Works well individually and as a team member
- Excellent interpersonal skills and oral and written communication skills
- Organizational Leadership
- Partnership Building
Job related training
- Aspiring Supervisor Certificate Program
- Respect in the Workplace: Taking Control of Workplace
- A Positive Approach to Customer Service
- Conflict Management Skills
- Office 2007 New Features Demonstration
- Managing Self: Introduction to Emotional Intelligence
- Difficult Conversations
- Security Awareness
Languages
Portuguese
Full Professional
Timeline
Tax Assessor Supervisor and DMV Select Supervisor
Commissioner of Revenue
01.2014 - Current
Tax Specialist I
Commissioner of Revenue
03.2011 - 01.2014
Tax Assessor II
Commissioner of Revenue
10.2006 - 03.2011
Tax Assessor I
Commissioner of Revenue
08.2006 - 10.2006
Advanced Diploma -
McLean High School