Michelle Nord
Port Saint Lucie
Summary
Caring and empathetic professional with excellent customer service, problem solving and organizational skills. Critical thinker recognized for building great rapport with patients and families. Team player and fast learner able to effectively multi-task.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Desk Coordinator
Jupiter Internal Medicine
05.2025 - Current
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Medication refill
- Answered customer telephone calls promptly and appropriately handled needs.
- Provided administrative support to management staff, contributing to overall office productivity.
- Check in Check out
Procedure scheduler
Palm Beach Urology
11.2022 - 04.2025
- Check in
- Check Out
- Answering phone calls
- Insurance Verification
- Enhanced team collaboration by sharing knowledge of the latest industry trends in procedure scheduling techniques.
- Improved office workflow by collaborating with colleagues on best practices for scheduling processes.
Gastroenterology
Eisenman & Eisenman
04.2019 - 03.2020
- Check-in, Check-out
- Scheduling Procedures, Appointments
- Answering calls
- Assisting physicians
United Healthcare
03.2017 - 08.2018
- Customer service
- Looked into benefits for customers
- Finding in network doctors for customers
- Helping customer with any billing inquiries
Medical representative
McKesson
05.2015 - 01.2017
- Scheduling
- Rx Refilling
- Verifying insurances
Allegro senior living
09.2013 - 03.2015
- Personal hygiene care
- Filed medication
- Distribute medication
- Light housekeeping
Education
High School Diploma -
Treasure Coast High School
Skills
- Language: Bilingual English/Creole
- Technical: eClinicalWorks, MS word, Excel and Outlook, PowerPoint
- Administrative skills
- Data entry
Certification
- HHA
- CPR
- OSHA
- HIPAA
- AED
Languages
French
Timeline
Front Desk Coordinator
Jupiter Internal Medicine
05.2025 - Current
Procedure scheduler
Palm Beach Urology
11.2022 - 04.2025
Gastroenterology
Eisenman & Eisenman
04.2019 - 03.2020
United Healthcare
03.2017 - 08.2018
Medical representative
McKesson
05.2015 - 01.2017
Allegro senior living
09.2013 - 03.2015
High School Diploma -
Treasure Coast High School
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