Michelle Offi
Cape Coral
Summary
Dynamic retail professional with over 20 years of experience in store management and cosmetics, dedicated to driving exceptional customer experiences. Proven expertise in leadership and team development, fostering a collaborative environment that empowers staff to excel. Strong track record of building productive relationships, resolving complex challenges, and cultivating customer loyalty through personalized service and strategic problem-solving. Committed to continuous improvement and delivering results that exceed expectations.
Overview
27
27
years of professional experience
Work History
Store Manager
Express
07.2024 - Current
- Directed daily store operations, ensuring efficient workflow and excellent customer service achieving sales goals
- Mentored and developed staff, fostering a collaborative and inclusive team environment.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends, driving strategic visual merchandizing placement and standards
- develop team though motivational coaching, feedback and reviews
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
General Manager
Banana Republic- Gap Inc.
11.2020 - Current
- Drove top line sales for 8 million volume store achieving budgets and performance metrics based around a selling and customer culture
- Visual merchandising and product strategy, store merchandise cycle including planning mapping and aesthetics design, execution and team development
- Talent and development of high preforming team to achieve goals, and company objectives through empowering growth and coaching to accountability
- Implemented appropriate plans for brand initiatives (training, promotions, collection launches supporting company vision and direction
- Analyzing business reports and tracking insights on product performance and metrics to execute action plans to adapt and achieve results
- Planned and developed store strategy, including hiring, talent development and leadership AORS.
- Established employee development plan, setting clear expectations for team members, while creating a positive culture and synergy with teams and customers alike
- Organized and guided activities such as meetings, workshops for training and product knowledge
- Drove loyalty and credit performance to rank #1 in district
- Managed all P&L from supply ordering, to vendor and daily operations of store maintenance and safety audit compliance
Prestige Sales Manager
Ulta Beauty Inc.
01.2017 - 10.2020
- Oversaw prestige brand sales, maintenance of displays store visual and staff.
- Event planning, goals, and execution with various brand executives, to drive profit and guest loyalty.
- Developed a training program partnering with brand partners to educate team on makeup artistry, product knowledge and elevating customer experience
- Implemented performance metrics to assess team effectiveness and identify areas for improvement.
- partnered with district and store manager on prestige training, product inventory, and store needs to ensure customer expectations
- Cultivated relationships with high-value clients to enhance loyalty and drive sales growth.
Store Manager, A.T & D Area Trainer
M.A.C Cosmetics
09.1999 - 10.2017
- Drove sales and results for high and low volume stores
- Identified and developed pipeline of talent through succession planning, certification classes, product knowledge, artistry training and best practices.
- Implemented loss prevention strategies, alleviating shrink.
- Reviewed monthly financial results with partners to identify opportunities to improve profitability.
- planning and execution of events and classes for customers.
- Conducted quality performance feedback and performance reviews and casting calls
- Allocated gratis for area and training artists
- Developed, trained and supported area store managers to elevate retention and customer experience
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Identified and assessed strengths and opportunities and developed plans to maximize employee potential.
- Worked with direct reports to develop and implement action plans, improving operating results
Education
Bachelor of Arts (B.A.) - Visual Arts- Photography
Ringling College of Art and Design
Sarasota, FL05-2020
Skills
- Business Leadership
- Makeup Artistry experience- 8 of 8 certifications through MAC cosmetics
- P&L Responsibility and forecasting acumen
- Talent development, Training experience
- Adaptability and agility to complex Retail/cosmetic sales environments
- Strategic Planning
- Visual merchandising
- leading effectively certified
Timeline
Store Manager
Express
07.2024 - Current
General Manager
Banana Republic- Gap Inc.
11.2020 - Current
Prestige Sales Manager
Ulta Beauty Inc.
01.2017 - 10.2020
Store Manager, A.T & D Area Trainer
M.A.C Cosmetics
09.1999 - 10.2017
Bachelor of Arts (B.A.) - Visual Arts- Photography
Ringling College of Art and Design