Michelle Outram
Freeport,TX
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
14
14
years of professional experience
Work History
Store Manager
Ross Dress for Less
Lake Jackson, Texas
10.2017 - 08.2025
- Trained and mentored staff to enhance team performance and service quality.
- Managed daily store operations to ensure smooth workflow and customer satisfaction.
- Oversaw inventory management processes, including stock replenishment and organization.
- Implemented visual merchandising strategies to optimize product displays and customer engagement.
- Developed schedules for staff to maintain adequate coverage during peak hours.
- Conducted regular audits to ensure compliance with company policies and procedures.
- Collaborated with upper management on strategic initiatives for store improvements.
- Resolved customer inquiries and complaints efficiently to maintain positive shopping experiences.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Store Manager
Victoria’s Secret
Lake Jackson, Texas
07.2011 - 07.2016
- Managed daily store operations to ensure smooth workflow and customer satisfaction.
- Trained and mentored staff to enhance team performance and service quality.
- Oversaw inventory management processes, including stock replenishment and organization.
- Developed schedules for staff to maintain adequate coverage during peak hours.
- Conducted regular audits to ensure compliance with company policies and procedures.
- Resolved customer inquiries and complaints efficiently to maintain positive shopping experiences.
- Collaborated with upper management on strategic initiatives for store improvements.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
Education
Brazosport Highschool
Freeport , TxSkills
- Staff training
- Inventory management
- Cash handling
- Visual merchandising
- Customer service
- Schedule optimization
Accomplishments
- Store Manger of the district 2021
- Top 100 stores in company 2015-2016
Timeline
Store Manager
Ross Dress for Less
10.2017 - 08.2025
Store Manager
Victoria’s Secret
07.2011 - 07.2016
Brazosport Highschool
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