Michelle Palacio
Dalton,GA
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Arise Platform
Dalton, GA
02.2023 - 03.2025
- Provided comprehensive education on healthcare services and procedures to facilitate patient understanding and adherence.
- Orchestrated timely interactions with healthcare providers to ensure patient needs and concerns were effectively communicated.
- Administered scheduling of appointments through electronic health record systems to streamline operational processes.
- Implemented protocols to ensure compliance with HIPAA regulations, safeguarding client privacy consistently.
- Enhanced first-call resolution rates by actively engaging with customers to understand their needs and delivering precise information in response to inquiries.
- Streamlined service times through efficient triage of incoming calls, ensuring patients directed to appropriate departments or resources.
Emergency Room Registration
Hamilton Medical Center
Dalton, GA
05.2014 - 11.2016
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Medical Assistant
Immanuel Women Center
Chatsworth, GA
10.2007 - 05.2014
- Administered patient care by performing vital sign assessments and preparing patients for examinations.
- Coordinated scheduling of patient appointments to optimize clinic workflow and reduce wait times.
- Assisted in electronic health record management, ensuring accurate and timely documentation of patient information.
- Educated patients on treatment plans and preventive care, fostering adherence to medical advice.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Prepared lab specimens for diagnostic evaluation.
Education
Medical Assistant
SJVC
Visalia, CASkills
- Scheduling
- Documentation
- Medical terminology
- Vital sign monitoring
- Direct patient care
- Clinical documentation
- Data entry
- Phlebotomy
- Electronic medical records
- Specimens collection and processing
- Patient assessments
- Insurance verification
- Medical billing and coding
- Medical reception
Timeline
Customer Service Representative
Arise Platform
02.2023 - 03.2025
Emergency Room Registration
Hamilton Medical Center
05.2014 - 11.2016
Medical Assistant
Immanuel Women Center
10.2007 - 05.2014
Medical Assistant
SJVC