Michelle Pappaterra
Westlake,FL
Summary
Top-performing Natera Patient Coordinator / Inside Sales professional with a proven track record of consistently exceeding goals, driving patient engagement, and supporting revenue growth in a fast-paced diagnostics environment. Known for strong territory support, relationship building with patients and providers, and ownership mindset. Highly motivated, growth-oriented, and comfortable with travel and field-based responsibilities. Bilingual in English and Spanish.
Overview
13
13
years of professional experience
Work History
Patient Coordinator – Inside Sales
Natera
10.2024 - Current
- Top performer since hire, consistently exceeding assigned goals and performance metrics.
- Drive patient engagement and testing completion by delivering clear education on Natera’s diagnostic solutions.
- Partner closely with field sales, operations, and clinical teams to support territory growth and pipeline success.
- Build trusted relationships with patients and healthcare providers, resulting in improved follow-through and satisfaction.
- Identify barriers to testing early and proactively resolve issues to protect revenue and patient experience.
- Maintain accurate documentation in CRM systems while meeting compliance and HIPAA standards.
- Demonstrate strong ownership, accountability, and willingness to take on additional responsibilities to support team growth.
Administrative Manager
CAMPED
06.2021 - Current
- Lead and support administrative operations for a healthcare organization, ensuring efficiency and accuracy.
- Develop workflows and processes that improve productivity and service delivery.
- Monitor performance, analyze operational challenges, and implement scalable solutions.
- Collaborate with leadership to align administrative priorities with organizational goals.
Patient Coordinator
CAMPED
01.2018 - 06.2021
- Supported patients through onboarding, insurance verification, and scheduling.
- Educated patients on procedures and resolved concerns with a patient-first approach.
- Coordinated communication between providers, billing, and administrative teams.
- Maintained high accuracy in patient records and compliance standards.
Realtor
CENTURY 21 Carioti
Orlando, FL
09.2016 - 10.2017
- Managed full sales cycle including prospecting, client consultations, negotiations, and closings.
- Built strong client relationships and consistently met transaction goals.
- Developed marketing strategies to promote listings and attract buyers.
Corporate Banking Manager
Banco Santa Cruz
Santiago, DR
05.2013 - 04.2016
- Managed a portfolio of 126 corporate clients, driving revenue through customized financial solutions.
- Conducted credit analysis, risk assessments, and client presentations.
- Built long-term client relationships and exceeded service expectations.
Personal Banking Assistant Manager
Banco Santa Cruz
Santiago, DR
09.2012 - 04.2013
- Supported branch sales initiatives and achieved individual performance goals.
- Resolved client issues while ensuring compliance with banking regulations.
Education
Master’s - Business Management & Marketing
European University Miguel de Cervantes
Bachelor of Business Administration - undefined
PUCMM
International Business
Tompkins Cortland Community College
NYFlorida Real Estate License - undefined
Florida Real Estate Learning Center
Skills
- Inside & Field Sales Support
- Territory & Account Support
- Patient & Provider Education
- Relationship Management
- Oncology & Diagnostic Testing Support
- Goal & Quota Achievement
- Salesforce / CRM Documentation
- HIPAA & Compliance
- Objection Handling & Problem Resolution
- Cross-Functional Collaboration
- Time & Territory Management
- Multilingual Communication (English & Spanish)
Timeline
Patient Coordinator – Inside Sales
Natera
10.2024 - Current
Administrative Manager
CAMPED
06.2021 - Current
Patient Coordinator
CAMPED
01.2018 - 06.2021
Realtor
CENTURY 21 Carioti
09.2016 - 10.2017
Corporate Banking Manager
Banco Santa Cruz
05.2013 - 04.2016
Personal Banking Assistant Manager
Banco Santa Cruz
09.2012 - 04.2013
Bachelor of Business Administration - undefined
PUCMM
International Business
Tompkins Cortland Community College
Florida Real Estate License - undefined
Florida Real Estate Learning Center
Master’s - Business Management & Marketing
European University Miguel de Cervantes