Michelle Peralta
Brighton,MA
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Mestizo. Proven ability to enhance guest engagement and satisfaction through attentive service and effective complaint resolution. Experienced in cash handling and maintaining cleanliness standards, ensuring a welcoming environment for all patrons.
Overview
5
5
years of professional experience
Work History
Server
Nowon
Boston, MA
04.2025 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Assistant Manager
Mestizo
Cambridge, MA
04.2024 - 04.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Server
El Pelón Taqueria
Boston, MA
05.2021 - 03.2024
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Pagliuca's
Boston, MA
08.2020 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier
Wild Willy’s Burgers
Watertown, MA
06.2020 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Professional appearance
- Customer service
- Safe food handling
- Cleanliness standards
- Food running
Timeline
Server
Nowon
04.2025 - Current
Assistant Manager
Mestizo
04.2024 - 04.2025
Server
El Pelón Taqueria
05.2021 - 03.2024
Server
Pagliuca's
08.2020 - 08.2021
Cashier
Wild Willy’s Burgers
06.2020 - 05.2021