Michelle Pfeffer
Oshkosh,WI
Summary
Professional with strong background in managing medical office operations, ensuring seamless workflow and effective patient care. Skilled in administrative management, scheduling, billing, and compliance, coupled with focus on team collaboration and achieving consistent results. Known for adaptability, reliability, and fostering supportive environment for staff and patients.
Overview
17
17
years of professional experience
Work History
Patient Care Coordinator
Rexall Hearing Aid Center
01.2023 - 11.2025
- Coordinated patient scheduling and follow-up appointments to enhance care continuity.
- Assisted in managing patient records and ensuring data accuracy within electronic health systems.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Cashier
Mikes Wild Boar
Waupun, WI
11.2008 - 07.2025
- Managed accounts payable and receivable to ensure timely processing of transactions.
- Processed cash and card transactions efficiently, ensuring prompt customer service.
- Maintained accurate cash drawer, minimizing discrepancies during shifts.
- Trained new staff on cashier procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Representative
Acara Solutions
Waupun, WI
04.2021 - 05.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high call volumes while maintaining service quality and customer satisfaction.
- Implemented process improvements to enhance response time and issue resolution efficiency.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Adecco
Waupun, WI
11.2020 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Utilized CRM software to track interactions and follow up on customer requests promptly.
Education
High School Diploma -
Waupun High School
Waupun, WIMedical Office
Moraine Park Technical College
Fond Du Lac, WISkills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Attention to detail
- Verbal and written communication
- Medical terminology
- Filing and recordkeeping
- Proficient in software
- Office administration
- Healthcare documentation
- Billing statement processing
- Calm and effective under pressure
- Administrative and office support
- Data collection
- Multi-line telephone systems
Timeline
Patient Care Coordinator
Rexall Hearing Aid Center
01.2023 - 11.2025
Customer Service Representative
Acara Solutions
04.2021 - 05.2021
Customer Service Representative
Adecco
11.2020 - 02.2021
Cashier
Mikes Wild Boar
11.2008 - 07.2025
High School Diploma -
Waupun High School
Medical Office
Moraine Park Technical College