Michelle Pham
Houston
Summary
Detail-oriented professional with a strong background in customer service. Demonstrated ability to manage appointments and resolve issues efficiently. Committed to delivering exceptional client experiences. Proficient receptionist and sales associate skilled in communication and organization. Experienced in scheduling appointments, processing transactions, and collaborating with teams to enhance service delivery. Aiming to leverage these strengths to improve customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Receptionist
nail salon
Missouri City
03.2025 - Current
- Scheduled appointments using salon management software.
- Assisted with client check-in and check-out processes efficiently.
- Processed payments and handled cash transactions accurately.
- Collaborated with nail technicians to ensure smooth service flow.
- Handled client feedback and resolved minor issues promptly.
- Managed appointment scheduling and confirmations using salon software.
Sales Associate
mv jewlers
Houston
02.2024 - Current
- Guided customers in selecting jewelry tailored to their preferences, enhancing their shopping experience.
- Welcomed customers and delivered personalized service, fostering a positive store atmosphere.
- Supported customers with product selection, sizing, and styling, ensuring satisfaction with their purchases.
- Provided accurate information about products, prices and services.
Education
High School Diploma -
Taylor High School
Houston, TX05-2020
Skills
- Appointment scheduling
- Cash handling
- Salon software
- Customer onboarding
- Service coordination
- Customer engagement
Languages
English
Native/ Bilingual
Vietnamese
Limited
Timeline
Receptionist
nail salon
03.2025 - Current
Sales Associate
mv jewlers
02.2024 - Current
High School Diploma -
Taylor High School