Michelle Phaneuf
West Hartford,CT
Summary
Versatile and achievement-oriented professional with a proven track record at Ocean State Job Lot, enhancing customer satisfaction through expert management of front-end operations. Excelled in problem-solving and cash register operation, significantly improving workflow and cashier performance. Skilled in customer service, adept at fostering positive relationships and efficiently addressing concerns, driving repeat business and positive feedback.
Overview
28
28
years of professional experience
Work History
Front End Supervisor
Ocean State Job Lot
06.2022 - Current
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in 6 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Family Caregiver
Father
06.2012 - 02.2020
- Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
- Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
- Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
- Assisted patients with physical therapy exercises, promoting improved mobility and overall health outcomes.
- Facilitated open communication between family members and healthcare providers, fostering collaborative decision-making regarding patient care.
Sole Proprietor
MmpBooksetc
06.2012 - 12.2013
- Located used books throughout Connecticut
- Graded Book condition
- Shipped to and sold through Amazon.com
Bookseller
Barnes & Noble
03.1997 - 06.2012
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
- Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
- Maximized store efficiency by cross-training in multiple departments, allowing for seamless shift coverage and reduced downtime.
- Assisted customers in locating desired titles, resulting in repeat business and positive feedback.
- Maintained well-stocked inventory of books, magazines and literary merchandise for customer needs.
- Researched and ordered new titles to maintain updated store selection.
- Supported a positive work environment by collaborating with team members to achieve collective goals.
- Negotiated with event organizers to host book signings, increasing store traffic and sales.
Education
BFA - Theatre
Central Connecticut State University
New Britain, CT05-1984
Skills
- Customer Service
- Problem-solving skills
- Cash Register Operation
- Workflow Management
Timeline
Front End Supervisor
Ocean State Job Lot
06.2022 - Current
Family Caregiver
Father
06.2012 - 02.2020
Sole Proprietor
MmpBooksetc
06.2012 - 12.2013
Bookseller
Barnes & Noble
03.1997 - 06.2012
BFA - Theatre
Central Connecticut State University
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