Michelle Piccirillo
Milford ,CT
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Office Administrative Assistant
Tim's in & Out Lawn Services
Milford, CT
05.2023 - Current
- Organized schedules, engaged with clients, and revised client records.
- Coordinated schedules, managed client interactions, and updated client records to ensure accurate information flow.
- Executed tasks autonomously to ensure timely completion and maintain workflow. with good judgement and critical thinking skills.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Addressed and resolved customer issues and complaints to enhance satisfaction and retention.
- Organized, maintained and updated information in computer databases.
- Supported onboarding of new clients by facilitating completion of necessary paperwork and ensuring a smooth transition.
Daycare Teacher
Creative Start Learning Center
Oxford, CT
09.2025 - 03.2026
- Designed curriculum to enhance classroom engagement through activity-based learning.
- Fostered development of communication, problem-solving, and social skills in children.
- Developed tailored interactions to strengthen relationships and support educational growth.
- Engaged with parents to develop and uphold positive educational strategies.
- Tracked children's growth and learning through detailed documentation.
- Documented children's growth and learning to inform tailored instructional approaches.
- Arranged educational materials to support upcoming classroom activities. to facilitate upcoming activities.
- Maintained a clean and organized workspace to ensure a safe learning environment. to adhere to sanitation guidelines.
- Worked alongside educators, guardians, and school leaders to achieve beneficial results for students.
Daycare Teacher
A Child's Garden
Shelton, CT
02.2024 - 08.2025
- Promoted self-assurance among students by fostering a positive environment.
- Coordinated activities to enhance physical, social, and intellectual development.
- Cultivated supportive relationships with students and families to enhance emotional well-being.
- Supported development of social, emotional, and physical skills in students.
- Created interactive sessions that facilitated preschool children's understanding of letters and numbers.
- Developed tailored educational programs that address diverse learning styles and needs of children. Aligned with the learning needs of children.
- Adapted lessons to align with student interests and classroom progress.
- Collaborated with parents to implement strategies that reinforced ongoing education at home.
- Monitored and documented children's progress for maintaining precise records.
- Ensured an orderly environment to promote a positive learning atmosphere for students. Adhered to sanitation guidelines.
Lead Teacher
Once Upon A Time Development Center
Milford, CT
07.2015 - 01.2024
- Applied positive reinforcement techniques to effectively manage disruptive behavior and foster a supportive classroom environment.
- Integrated technology into educational activities to enhance student engagement and learning outcomes.
- Facilitated positive student outcomes through collaboration with teachers, parents, and administrators.
- Enhanced curriculum by embedding creative disciplines.
- Promoted integration of technology in educational activities.
- Coordinated resources for upcoming activities to ensure seamless execution and enrich student experiences.
- Designed and conducted activities to promote physical, social, and intellectual progress.
- Monitored learning outcomes to enhance educational development.
- Fostered strong connections with students and families.
- Collaborated with parents to establish and sustain effective support networks.
Clerical Office Assistant
P.C Richard and Son
Milford, CT
01.2010 - 08.2013
- Managed incoming and outgoing calls, ensuring messages were accurately recorded for timely follow-up.
- Efficiently managed and directed incoming communications to relevant staff.
- Coordinated processing of incoming and outgoing mail and packages, adhering to established procedures for efficient delivery.
- Updated spreadsheets and databases with new data.
- Recorded customer data using office management software.
- Analyzed various documents to retrieve necessary information for responses.
- Collaborated with team on various tasks and short-term projects.
- Provided support and guidance while working cohesively in team setting.
Administrative Assistant
HealthNet Insurance Company
Shelton, CT
03.2007 - 08.2009
- Managed incoming and outgoing calls, ensuring accurate message recording for timely distribution to office staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Received and forwarded incoming communications, including phone calls, emails, and letters, to appropriate staff without delay.
Receptionist
Milford Walk-in Clinic
Milford, CT
04.2005 - 12.2006
- Provided clerical support by efficiently copying, faxing, and filing documents to streamline office operations.
- Greeted customers warmly and addressed general inquiries.
- Handled customer concerns promptly to maintain service quality.
- Maintained a tidy reception area to ensure a welcoming environment.
- Delivered clerical assistance to staff through document copying, faxing, and filing.
- Communicated with clients via email, phone, and postal mail.
- Ensured confidentiality of client and company information.
- Managed client onboarding, guaranteeing all paperwork was completed accurately.
- Welcomed customers with a friendly demeanor and provided information on services.
- Coordinated message distribution, ensuring timely communication within the team.
- Gathered data from various sources to fulfill information inquiries.
Education
High School Diploma -
Joseph A. Foran High School
Milford, CT05-2006
Skills
- Schedule and calendar management
- Appointment scheduling
- Data entry
- Document management
- File organization
- Microsoft office
- Budget management
- Client communication
- Verbal communication
- Customer service
- Multitasking and organization
Certification
- CPR Training
- Emergency Meds
- Med Administration
Timeline
Daycare Teacher
Creative Start Learning Center
09.2025 - 03.2026
Daycare Teacher
A Child's Garden
02.2024 - 08.2025
Office Administrative Assistant
Tim's in & Out Lawn Services
05.2023 - Current
Lead Teacher
Once Upon A Time Development Center
07.2015 - 01.2024
Clerical Office Assistant
P.C Richard and Son
01.2010 - 08.2013
Administrative Assistant
HealthNet Insurance Company
03.2007 - 08.2009
Receptionist
Milford Walk-in Clinic
04.2005 - 12.2006
High School Diploma -
Joseph A. Foran High School