Michelle Ponce
Phoenix,AZ
Summary
Dedicated cashier and driver coordinator with a strong focus on customer service and efficient transaction management. Known for adaptability and attention to detail in enhancing customer experiences.
Overview
23
23
years of professional experience
Work History
Cashier
Kind Hospitality
Phoenix , AZ
04.2025 - Current
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers with inquiries and provided product information.
- Maintained a clean and organized checkout area to enhance customer experience.
- Handled cash management duties, including balancing registers at shift end.
- Collaborated with team members to ensure smooth store operations during busy periods.
- Supported inventory management by restocking shelves as needed throughout shifts.
- Greeted customers entering store and responded promptly to customer needs.
Driver Coordinator
People Ready Staffing
Phoenix, AZ
02.2017 - Current
- Coordinated scheduling and dispatching of drivers to optimize resource allocation.
- Managed driver compliance with safety regulations and company policies.
- Trained new drivers on operational procedures and best practices.
- Developed efficient routing strategies to enhance delivery performance.
- Collaborated with other departments to address any issues affecting transportation operations effectively.
Driver Sales Representative
AutoZone
Phoenix, AZ
10.2021 - 06.2023
- Delivered exceptional customer service during product sales and order fulfillment.
- Managed inventory levels, ensuring accurate stock availability and timely replenishment.
- Utilized point-of-sale systems for processing transactions and tracking sales data.
- Educated customers on product features, benefits, and maintenance procedures.
- Promoted a safe working environment by adhering to all safety guidelines and reporting any potential hazards or incidents promptly.
Cashier
Walmart
Phoenix, AZ
06.2003 - 2012
- Adapted quickly to new procedures and systems for improved workflow efficiency.
- Delivered exceptional customer service, fostering positive relationships with patrons.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
GED -
Brookline College
Phoenix, AZSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Timeline
Cashier
Kind Hospitality
04.2025 - Current
Driver Sales Representative
AutoZone
10.2021 - 06.2023
Driver Coordinator
People Ready Staffing
02.2017 - Current
Cashier
Walmart
06.2003 - 2012
GED -
Brookline College