MICHELLE PORTER
Pineville
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
17
17
years of professional experience
Work History
Dispatcher
Stat Ems
09.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
CSR
Modivcare
05.2023 - Current
- Daily tasks include but are not limited to: Providing customer service to patients and facilities needing to schedule transportation to and from doctor appointments
- Maintaining professionalism in regards to HIPPA laws
- Providing members for mileage reimbursement
Operator
PFMIPFMI
09.2022 - 03.2023
- Maintain professionalism with patients and medical staff
- Assist patients with daily routine issues to offices
- Scheduling of appointments
- Communicating between hospitals and doctors
Store Associate
Speedway
07.2022 - 09.2022
- Stocked products
- Established professional connection between employee and customer
- Kept store organized and clean
- Prepared food on daily basis
- Processed transactions
CES
Teleperformance
01.2022 - 04.2022
- Assisted customers with vehicle technical issues using the provided owners manual
- Assisted dealerships in providing cost assistance to customers for vehicle repairs
- Provided goodwill to customers for hardships
- Remained courteous and professional at all times
- Processed dealership and vehicle complaints
Recruit
Marine Corps
09.2016 - 11.2016
- Signed on for eight years
- Four years active, four years reserve
- Duties included: tactical training, military history testing, advanced physical training and testing, security on a nightly basis
Cashier
Hawks Nest State Park
06.2008 - 08.2008
- Assessed customer needs and responded to questions
- Cleaned and straightened work area
- Issued receipts for purchases and gifts
- Organized register supplies
- Operated register with proficiency
- Provided professional and courteous service at all times
Education
High School Diploma -
Valley High School
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatch software
- Attention to detail
- Stress tolerance
- Dispatching procedures
Timeline
Dispatcher
Stat Ems
09.2023 - Current
CSR
Modivcare
05.2023 - Current
Operator
PFMIPFMI
09.2022 - 03.2023
Store Associate
Speedway
07.2022 - 09.2022
CES
Teleperformance
01.2022 - 04.2022
Recruit
Marine Corps
09.2016 - 11.2016
Cashier
Hawks Nest State Park
06.2008 - 08.2008
High School Diploma -
Valley High School
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