Michelle Prokop
Uniontown,OH
Summary
Reliable and detail-oriented Patient Access Coordinator with a track record of enhancing patient access and satisfaction. Strong problem-solving abilities and commitment to HIPAA compliance drive effective collaboration with clinical teams.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Coordinator
Cleveland Clinic
Akron, OH
08.2017 - Current
- Coordinated patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Streamlined appointment scheduling systems, enhancing patient access and reducing wait times.
- Collaborated with clinical teams to resolve patient inquiries and improve service delivery.
- Implemented training programs for new staff on patient access protocols and software systems.
- Analyzed workflow efficiencies, identifying opportunities for process improvements in patient intake procedures.
- Led cross-functional meetings to discuss operational challenges and develop strategic solutions for patient access issues.
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
- Assisted in staff training on new procedures, policies, and software applications to improve overall performance of the department.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
Medical Assistant
Cleveland Clinic
Uniontown, OH
08.2017 - 08.2023
- Administered patient assessments and recorded vital signs to support clinical teams.
- Coordinated patient appointments, ensuring efficient scheduling and minimal wait times.
- Assisted in the management of electronic health records, maintaining accuracy and compliance with regulations.
- Educated patients on treatment plans and medication use, fostering understanding and adherence.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Medical Assistant
Akron Children's Hospital
Akron, OH
06.2016 - 08.2017
- Streamlined office procedures, enhancing workflow efficiency and reducing operational delays.
- Trained new staff on best practices for patient care and office operations, promoting team cohesion.
- Implemented quality improvement initiatives to enhance patient satisfaction and service delivery standards.
- Led cross-functional collaboration efforts among healthcare providers to optimize patient outcomes.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
Education
Associate of Applied Science - Medical Assistant
Stark State College
Canton, OH06-2016
High School Diploma -
Chaney High School
Youngstown, OH06-1988
Skills
- HIPAA compliance
- Strong organization
- Patient registration
- Insurance verification
- Appointment scheduling
- Problem-solving
- Team leadership
- Conflict resolution
- Scheduling diagnostic procedures
- Referral coordination
- Punctual and hardworking
- Calm and effective under pressure
- Reliability
- Critical thinking
Certification
- Certified Medical Assistant, AMA - 4 years
Timeline
Patient Access Coordinator
Cleveland Clinic
08.2017 - Current
Medical Assistant
Cleveland Clinic
08.2017 - 08.2023
Medical Assistant
Akron Children's Hospital
06.2016 - 08.2017
Associate of Applied Science - Medical Assistant
Stark State College
High School Diploma -
Chaney High School