Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Manager

Michelle Pugliese

Budd Lake,NJ

Summary

I am a dedicated employee who thrives on seeing my customers satisfied with my work. I believe in teamwork, which helps customers feel at ease while ensuring operations run smoothly. With several years of experience in planning, making adjustments, and building an environment where people feel valued, I'm always eager to adapt and meet any changes needed to ensure customer satisfaction. I have full availability and am willing to be flexible to support the team and customers, accommodating the company's needs.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Manager

Casa Mia
09.2010 - Current
  • Coordinated team schedules to ensure efficient workflow and project completion.
  • Assisted in developing operational strategies to enhance productivity and service quality.
  • Supported management in analyzing performance metrics to identify improvement areas.
  • Maintained communication with team members to facilitate information sharing and collaboration.
  • Built a reputation for exceeding customer expectations through attention to detail, adaptability, and proactive communication.
  • Prioritized tasks such as menu coordination, staff scheduling, and event logistics to ensure smooth operations under tight deadlines.
  • Contributed to training sessions for new employees, promoting adherence to company protocols.
  • Researched industry trends to inform strategic planning initiatives and operational adjustments.

Commercial Sales

Lowes Home Improvment
10.2007 - 06.2009
  • Increased client satisfaction by providing exceptional customer service and addressing sales inquiries.
  • Planned, coordinated, and implemented sales functions and processes.
  • Boosted commercial sales by implementing effective marketing strategies and coordinating promotional events.
  • Maintained professionalism under pressure, prioritizing multiple tasks to meet deadlines while resolving customer concerns quickly and effectively.
  • Recognized for strong communication skills, problem-solving, and ability to create positive customer experiences that encouraged repeat business — essential qualities in successful party planning.

Education

High School Diploma -

Mount Olive High School
Mount Olive, NJ

No Degree - Social Sciences

County College of Morris
Randolph Township, NJ

Skills

  • Team leadership
  • Time management
  • Decision-making
  • Task prioritization
  • Organization & Attention to Detail
  • Complex Problem-solving
  • Strategic planning
  • Décor & Theme Planning
  • Customer service

Accomplishments

M&L Party Planning

Certification

Certificate in Computer Application- Workforce Advantage Academy Charter

Timeline

Manager

Casa Mia
09.2010 - Current

Commercial Sales

Lowes Home Improvment
10.2007 - 06.2009

High School Diploma -

Mount Olive High School

No Degree - Social Sciences

County College of Morris

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Michelle Pugliese