Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Ramirez

College Station

Summary

Dynamic team leader with proven success at Popshelf, excelling in customer service and problem-solving. Enhanced team performance through effective delegation and conflict resolution, fostering a collaborative culture. Streamlined workflows, achieving significant efficiency improvements. Proficient in cash handling and maintaining attention to detail, driving operational excellence and customer satisfaction.

Overview

22
22
years of professional experience

Work History

Team Associate

Popshelf
10.2023 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.

Team Leader

Popshelf
10.2023 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Cash handling, data entry and prepare banking.
  • Deposits taking to the bank and logged in on action banking.

Department Manager

Hobby Lobby
11.2008 - 11.2021
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Implemented quality control measures that resulted in improved products or services within the department offerings.
  • Coordinated training programs for new employees, significantly reducing learning curve and enhancing productivity.
  • Led cross-functional teams in high-priority projects, ensuring successful outcomes within tight deadlines.
  • Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Deputy Manager

Walmart
05.2003 - 11.2008


  • Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
  • Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Education

Bryan High School
Bryan, TX

Skills

  • Customer service
  • Problem-solving
  • Attention to detail
  • Positive attitude
  • Computer skills
  • Cash handling
  • FLUENT IN LANGUAGE
  • Team communication and collaboration
  • Team leadership and coordination

Timeline

Team Associate

Popshelf
10.2023 - Current

Team Leader

Popshelf
10.2023 - Current

Department Manager

Hobby Lobby
11.2008 - 11.2021

Deputy Manager

Walmart
05.2003 - 11.2008

Bryan High School

Similar Profiles

CREATE PROFILE
Michelle Ramirez