Michelle Ramos
Queens Village
Summary
Personable and dedicated professional committed to managing and tracking program components to meet set objectives. Extensive experience upholding quality standards to drive program growth.
Overview
8
8
years of professional experience
Work History
PROGRAM DIRECTOR
Services Now for Adult Persons, Inc.
07.2022 - Current
- Coauthored the drafting of the Caregiver Services Program RFP, resulting in a contract win.
- Managed Caregiver Program budget to ensure funding aligned with direct client service needs and program objectives.
- Oversaw emotional and concrete support services for informal caregivers, enhancing service delivery and caregiver satisfaction.
- Ensured the program abided by all New York City Department for the Aging mandates and requirements.
- Compiled statistics, prepared reports, and maintained case records to support program evaluation and compliance.
- Hired and developed staff members to collaboratively achieve program goals.
- Developed and maintained liaisons with other agencies as well as represented agency in community and interagency events.
CASE MANAGER
Services Now for Adult Persons, Inc.
11.2021 - 06.2022
- Conducted comprehensive in-home and phone assessments to identify client needs and tailor services.
- Developed care plans to ensure effective arrangement and delivery of necessary services.
- Conducted comprehensive financial assessments to determine client eligibility for government programs and services.
- Advocated for clients by coordinating with agencies to secure needed resources and support.
- Monitored the effectiveness of interventions and service delivery.
- Compiled statistics and maintained complete, accurate and timely case records.
- Developed and maintained liaison with other agencies and resources.
CARE MANAGER
Community Resources and Services for Children
03.2019 - 07.2019
- Conducted visits throughout designated service area to collaborate with individuals receiving services and their interdisciplinary team.
- Implemented core services to address person-centered needs of individuals by developing, writing, monitoring, and executing Life Plans.
- Maintained accurate records in Care Management Platform to support effective care management.
- Protected sensitive information by adhering to privacy protocols and worked autonomously.
CARE MANAGER ASSISTANT
Community Resources and Services for Children
10.2018 - 03.2019
- Collaborated with Care Managers to connect clients with public benefits and community resources, enhancing client access to essential services.
- Coordinated client appointment scheduling and conducted follow-up calls to families and providers, ensuring continuity of care.
- Updated client demographic and data in Medisked, maintaining accurate records for improved service delivery.
- Assisted with administrative tasks in the Care Management Department by organizing files and managing communications.
Education
Master of Arts - General Psychology
QUEENS COLLEGE
Flushing, NY12-2021
Bachelor of Arts - Psychology, Sociology
YORK COLLEGE
Jamaica, NY06-2018
Skills
- Program management
- Program funding
- Budget management
- Program evaluation
- Data analysis
- Case management
- Documentation and reporting
- Attention to detail
- Leadership experience
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
PROGRAM DIRECTOR
Services Now for Adult Persons, Inc.
07.2022 - Current
CASE MANAGER
Services Now for Adult Persons, Inc.
11.2021 - 06.2022
CARE MANAGER
Community Resources and Services for Children
03.2019 - 07.2019
CARE MANAGER ASSISTANT
Community Resources and Services for Children
10.2018 - 03.2019
Master of Arts - General Psychology
QUEENS COLLEGE
Bachelor of Arts - Psychology, Sociology
YORK COLLEGE