Michelle Reed
5guys
Manchester,MI
1
Certification
23
years of professional experience
Dynamic Assistant General Manager with a proven track record at 5 Guys, excelling in operations management and staff development. Expert in inventory control and employee motivation, driving team performance and enhancing customer satisfaction. Recognized for training initiatives that improved service quality and operational efficiency, fostering a collaborative work environment.
Work History
Assistant General Manager
1 Year 10 Months- Directed daily restaurant operations, aligning service, cleanliness, and food quality standards across shifts.
- Coordinated staff schedules and shift coverage to keep front-of-house and kitchen teams working efficiently.
- Trained team members on service procedures, food safety, and operational expectations to strengthen consistency.
- Monitored inventory levels and placed supply orders to prevent disruptions in restaurant operations.
- Managed sales, labor, and employee issues to support overall restaurant performance.
Service Professional
21 Years 7 Months- Managed table service operations, supported accurate order flow, and maintained timely meal delivery.
- Reconciled POS transactions with accuracy and supported daily payment processing.
- Partnered with kitchen staff to resolve order errors and maintain smooth service flow.
- Addressed guest concerns promptly to protect satisfaction and uphold restaurant standards.
- Trained new service staff on hospitality procedures, menu expertise, and workflow expectations.
- Prioritized tasks effectively to meet deadlines while sustaining high-quality work.
- Supported new employee training by reinforcing best practices and company procedures.
- Strengthened customer loyalty through personalized service and consistent attention to guest needs.
- Resolved customer complaints with balanced solutions that supported both client and company.
- Adapted to shifting conditions and unexpected challenges while maintaining strong performance.
Education
High School Diploma
Skills
Staff management
Inventory control
Operations management
Staff development
Team leadership expertise
Food safety and sanitation
Training and development background
Employee scheduling
Budget control
Sales forecasting
Customer retention
Team leadership strength
Teamwork and collaboration
Customer service
Staff hiring
Effective leader
Customer service management
Staff training/development
Scheduling
Employee motivation
Hiring and onboarding
Schedule management
Decision-making
Delegating work
Staff scheduling
Employee reviews
Certification
Serve safe certified
Timeline
Assistant General Manager
5guys
12.2024 - CurrentRead More
Service Professional
Olive Garden
05.2003 - 12.2024Read More
Cosmetology
Read More
Chippewa Hills
High School Diploma
Read More