Michelle Reyes
Bronx
Summary
Dedicated server with exceptional customer service skills, adept at managing multiple tables and ensuring guest satisfaction. Strong work ethic and cash handling expertise contribute to a positive dining experience.
Overview
5
5
years of professional experience
Work History
Server
Front Street Pizza
80 Front St
04.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new employees on menu items and service standards.
- Managed multiple tables efficiently, enhancing guest satisfaction and experience.
- Resolved customer complaints promptly, maintaining positive dining atmosphere.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Bookkeeper
Ctown
1588 Madison Ave
07.2023 - 08.2024
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Maintained general ledger entries, verifying accuracy and compliance with accounting standards.
- Assisted in preparing monthly financial reports, highlighting key variances for management review.
Cashier Manager
Supermarket
1588 Madison Ave
04.2021 - 08.2024
- Supervised daily operations of cashier team, ensuring efficient transaction processing and customer satisfaction.
- Trained and mentored new cashiers, promoting adherence to company policies and effective customer service techniques.
- Implemented inventory management practices to minimize discrepancies and optimize stock levels at registers.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience and loyalty.
Education
High School Diploma -
Democracy Prep Endurance
New York, NY06.2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Food sales and promotion
- Multitasking and organization
- Point of sale (POS) system operations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Front Street Pizza
04.2025 - Current
Bookkeeper
Ctown
07.2023 - 08.2024
Cashier Manager
Supermarket
04.2021 - 08.2024
High School Diploma -
Democracy Prep Endurance