Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Richards

Newark,NJ

Summary

Public Health student at Rutgers University with experience in working in healthcare administration, appointment scheduling, time-management, customer service, and electronic charting. Interested in gaining more hands-on experiences in healthcare, rehabilitation, and patient-centered environments to make an impact.

Overview

4
4
years of professional experience

Work History

Medical Office Associate

Overlook Medical Center
Summit, NJ
05.2026 - Current
  • Coordinate appointment scheduling, optimizing workflow and reducing wait times.
  • Facilitate communication between patients and healthcare providers to enhance service delivery.
  • Promote patient well-being by addressing inquiries regarding appointment scheduling, medications, and test results in a timely manner.
  • Support front-office operations while maintaining patient confidentiality and HIPPA-compliant practices.

Babysitting

07.2022 - 12.2023
  • Changing diapers/cleaning
  • Supervised children's activities, ensuring safety and engagement during playtime.
  • Prepared nutritious meals and snacks, accommodating dietary restrictions and preferences.
  • Communicated effectively with parents regarding children's progress and any concerns.

Sales Associate

Marshall's
East Hanover, NJ
05.2022 - 08.2022
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Maintained organized sales floor, ensuring merchandise was well-stocked and visually appealing.
  • Handled returns and exchanges professionally, maintaining customer satisfaction and loyalty.
  • Trained new associates on store policies and procedures, fostering a supportive work environment.

Education

Bachelors of Science - Public Health

Rutgers University
New Brunswick, NJ
05.2027

Skills

  • Appointment management
  • EPIC EHR
  • Healthcare Compliance
  • Time management
  • Team Collaboration
  • Problem-solving
  • Customer Service
  • Patient Scheduling

Timeline

Medical Office Associate

Overlook Medical Center
05.2026 - Current

Babysitting

07.2022 - 12.2023

Sales Associate

Marshall's
05.2022 - 08.2022

Bachelors of Science - Public Health

Rutgers University