Michelle Rivera
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Accounts receivable and Business Management. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Logistics Office Manager
Phoenix Transport LLC
2019.02 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Accounts Receivable Representative
Nucci Brothers Inc.
2010.03 - 2018.06
- Communicated with customers to identify and resolve outstanding payments.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Monitored accounts to verify compliance with payment terms and schedules.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Generated monthly accounts receivable reports to submit developments for management review.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Utilized Microsoft Excel and software to manage invoices and payments.
- Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Developed and maintained positive relationships with clients to maximize collections.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
Business Bank Clerk
Citibank, NA
2005.06 - 2010.03
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained accurate records of customer transactions in line with bank procedures.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained friendly and professional customer interactions.
Education
Associate of Science - Accounting
Suffolk County Community College
Selden, NY05.2009
High School Diploma -
Smithtown High School
Smithtown, NY06.2005
Skills
- Account Reconciliation
- Customer Relations
- Sorting and Labeling
- Business Administration
- Clerical Support
- Written Communication
- Bilingual (Spanish)
- Billing and Invoicing
- Banking Operations
- Office Supplies and Inventory
- Report Preparation
- Excellent Multitasking Abilities
- Organizational Skills
Timeline
Logistics Office Manager
Phoenix Transport LLC
2019.02 - Current
Accounts Receivable Representative
Nucci Brothers Inc.
2010.03 - 2018.06
Business Bank Clerk
Citibank, NA
2005.06 - 2010.03
Associate of Science - Accounting
Suffolk County Community College
High School Diploma -
Smithtown High School
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