Michelle Rocha
Ionia,MI
Summary
Results-driven Assistant Community Manager with expertise in resident engagement and property operations. Proven ability to coordinate events, enhance tenant satisfaction, and maintain seamless communication.
Overview
1
1
Language
3
3
years of professional experience
Work History
Assistant Community Manager
Cambio Communities
Dimondale, Michigan
08.2025 - Current
- Coordinated resident events to foster community engagement and increase participation.
- Organized community events to promote resident interaction.
- Showcased available homes to prospective residents, supporting leasing initiatives and enhancing occupancy rates.
- Assisted in managing daily operations of community properties, promoting efficiency and organization.
- Maintained accurate records of resident communications and inquiries to ensure seamless operations.
- Built positive relationships with residents through effective communication, contributing to a supportive community atmosphere.
- Collected residents' monthly rent payments, recorded transaction details, and submitted bank deposits promptly to ensure availability of operating funds.
- Collaborated with maintenance teams to address resident service requests promptly.
- Conducted regular property inspections to ensure cleanliness and safety standards.
- Assisted the Community Manager with administrative tasks.
- Coordinated resident events to foster community engagement.
Senior Leasing Agent
Land and Company
Grand Rapids, MI
04.2023 - 08.2025
- Coordinated property showings and leasing tours for prospective tenants.
- Managed tenant applications and screened potential renters for eligibility.
- Screened applicants for creditworthiness and background checks.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Maintained accurate records of lease agreements and tenant communications.
- Provided exceptional customer service to enhance tenant satisfaction levels.
- Responded promptly to tenant inquiries regarding maintenance requests or other issues.
Education
Associate of Applied Science - Nursing
Baker College
Owosso, MI03-2012
Skills
- Lease administration
- Property management
- Rent collection
- Maintenance collaboration
- Resident engagement
- Community outreach
- Client relationship management
- Customer service
- Organizational skills
- Effective communication
- Interpersonal communication
- Team collaboration
- Problem solving
- Relationship building
Languages
Spanish
Native/ Bilingual
Timeline
Assistant Community Manager
Cambio Communities
08.2025 - Current
Senior Leasing Agent
Land and Company
04.2023 - 08.2025
Associate of Applied Science - Nursing
Baker College