MICHELLE RODRIGUEZ
National City,CA
Overview
9
9
years of professional experience
Work History
Dispatcher
Intercon Security Services
01.2023 - Current
- As a dispatcher i provide public safety services to the patrons and employees of the San Diego Metropolitan Transit System.
- As a Dispatcher i am trained to respond to emergency and non-emergency calls.
- My position as a dispatcher is to dispatch those calls to Code Compliance Inspectors (CCIs) and Transit Security Officers (TSOs) in the field.
- As a dispatcher i work along side local law enforcement agency's working calls in the system.
- As a dispatcher i Retrieve video from Light Rail Vehicles (LRVs) and CCTV system.
- As a dispatcher i provide customer service to patrons when answering phone calls and redirect them.
- As a dispatcher my job consist of multitasking being able to answer phone and be on radio and dispatch officers tp calls.
- As well as being able to prioritize calls and efficiently dispatching officers.
Clerical Assistant
La Mesa Police Department
02.2022 - Current
- Provided clerical support to local law enforcement agencies requesting copies of police report and collision reports.
- As a clerical assistant i fax, copy and file documents.
- Interacted with customers by phone, email, or in-person to provide police information.
- As a clerical assistant i work the front counter creating calls for service on the CAD system for citizens of the community requesting to file a report.
- As a clerical assistant i take payments for repossessions releases, copy's of police reports, impounds and live scan.
- As a clerical assistant i also take live scan appointments and trained to live scan people for backgrounds and job opportunities.
- As a clerical assistant i am trained to work in the Netrms system,Arjis, SD Law and CAD Systems.
Cheerleading Coach
Sweetwater
10.2021 - Current
- Adjusted coaching techniques based on strengths and weaknesses of athletes.
- Taught cheerleaders safety and proper stunting and tumbling techniques through proper demonstrations.
- Paid specific attention to each individual team member to deliver constructive criticism balanced with praise.
- Taught range of sport-specific skills with optimal safety standards.
RECREATION LEADER 3
City Of National City- Official
09.2019 - Current
- Developed positive and productive relationships with kids, parents and staff.
- Engaged participants in recreational activities and team-building exercises.
- Supervised groups of up to 20-30 children under age 7-17 years of age from arrival through departure at end of day.
- I work scheduled events in recreation facilities and monitored facility conditions.
Intern
NATIONAL CITY POLICE DEPARTMENT
06.2019 - 08.2023
- As a Intern with National City Police i started in the records unit helping with copy's of reports and paper work as well as answering phones and filing and entering citations and data entry.
- I also primarily interned with the Gang enforcement unit working on the CAL Gang System and SRFRS doing data entry.
- As a intern for the department i also worked alongside the community service unit working and organizing events the department hosts.
Dispatcher
CFS TRANSPORTATION
06.2021 - 01.2022
- Checked that each scheduled route was appropriately covered by drivers to transport to San Diego Pace.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Worked closely with customers to effectively resolve issues and complaints.
- Scheduled and dispatched drivers to locations of where the patients needed to get transported or picked up
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Monitored vehicle locations to coordinate timely arrivals.
- Utilized dispatch software to enter customer routes to get transported to appointments.
Police Explorer
Police Department
02.2015 - 09.2019
- As a Police Explorer, responsibilities include actively participating in law enforcement training programs, community outreach initiatives, and ride-along experiences.
- Assisting sworn officers in various tasks, such as crowd control, event support, and crime prevention, is integral to the role. Engaging in ongoing learning opportunities, maintaining a high level of discipline, and fostering positive community relations are paramount.
- Additionally, Police Explorers contribute to the development of essential skills in communication, teamwork, and public service.
MISS NATIONAL CITY PRINCESS
National City
07.2018 - 07.2019
- As a Miss National City i was able to work alongside with city employee's as well as officials.
- I attended all events the city hosted and spoke at multiple events.
Education
High School Diploma -
Sweetwater High School
National City, CASkills
- Decision-Making
- Effective Communications
- Team Guidance and Direction
- Customer Relations
- Data Entry
- Critical Thinking
- Call Management
- Information Gathering and Relay
- Computer Skills
- Problem-Solving
- Works Well Under Pressure
- Public Safety Awareness
- Information Security
- Information Relay
- Call Routing
Languages
Spanish
Professional Working
Timeline
Dispatcher
Intercon Security Services
01.2023 - Current
Clerical Assistant
La Mesa Police Department
02.2022 - Current
Cheerleading Coach
Sweetwater
10.2021 - Current
Dispatcher
CFS TRANSPORTATION
06.2021 - 01.2022
RECREATION LEADER 3
City Of National City- Official
09.2019 - Current
Intern
NATIONAL CITY POLICE DEPARTMENT
06.2019 - 08.2023
MISS NATIONAL CITY PRINCESS
National City
07.2018 - 07.2019
Police Explorer
Police Department
02.2015 - 09.2019
High School Diploma -
Sweetwater High School