Michelle Romano
Vineland,NJ
Summary
Reliable team player who adapts to changing needs and focuses on achieving organizational objectives using my skill and experience.
Overview
12
12
years of professional experience
Work History
Office Coordinator, Surgical Scheduling
Capital Health Medical Center
Langhorne, PA
03.2021 - Current
- Managing daily administrative operations to keep the office running smoothly.
- Timekeeping
- Managing staff and staffing coverage as necessary
- Maintaining office supplies and equipment
- Providing support to staff and patients
- Addressing patient inquiries and concerns
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Expedited surgical scheduling processes by liaising between physicians'' offices, insurance providers, and hospital administration teams.
- Maintained up-to-date knowledge of industry best practices, incorporating new strategies to further optimize surgical scheduling processes.
- Built strong relationships with colleagues across various departments to foster interdisciplinary care coordination for surgical patients.
Patient service representative - Pain Management
Einstein Healthcare Network
Philadelphia, PA
05.2017 - 03.2021
- Scheduling office visits, OR procedures and PATs
- Obtaining prior authorization for pain management procedures, MRI’s and CT scans
- Knowledge of ICD-10 codes and CPTs
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Balanced deposits and credit card payments each day.
- Verified insurance eligibility and coverage for patients.
Front Desk Coordinator
RestorixHealth
Philadelphia, PA
03.2014 - 12.2016
- Responsibilities
- Check in and out of patients in an EMR. Pre-reg and register in aecis. Verify insurances. Scanning records in EMR.
- Knowledge in IDX, EMR, AeCIS, Navinet
- Managed patient scheduling and coordinated appointments to enhance operational efficiency.
- Developed and maintained positive relationships with patients, ensuring a welcoming environment.
- Coordinated patient scheduling, optimizing appointment flow and enhancing operational efficiency.
Scheduler/Receptionist
Navix Diagnostix
Philadelphia, PA
02.2013 - 02.2014
- Responsibilities
- Verify insurances. Pre-reg in aecis. Register appointments in IDX RAD and aecis. Answer phones. Schedule appointments. Verify appointments with patients.
- Managed complex calendar systems to ensure timely deliveries of diagnostic services.
Education
Diploma - High School
Pennsylvania Cyber Charter School
01.2009
Skills
- Staff management
- Scheduling and calendar management (Cerner, Athena)
- Payroll processing(Workday, ADP)
- Microsoft office
Timeline
Office Coordinator, Surgical Scheduling
Capital Health Medical Center
03.2021 - Current
Patient service representative - Pain Management
Einstein Healthcare Network
05.2017 - 03.2021
Front Desk Coordinator
RestorixHealth
03.2014 - 12.2016
Scheduler/Receptionist
Navix Diagnostix
02.2013 - 02.2014
Diploma - High School
Pennsylvania Cyber Charter School