Michelle Rouadi
Casselberry,FL
Summary
Hardworking and motivated professional with several years of experience and success in team performance, customer service, and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
14
14
years of professional experience
Work History
Manager
Lowes Home Improvment
Oviedo, FL
04.2021 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Provided leadership during times of organizational change or crisis situations.
- Conducted performance reviews for team members.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Surgical Dental Assistant
Dr. Christoper Williams
Winter Park, FL
05.2015 - 01.2021
- Prepared patient for surgery by taking medical history, recording vital signs, and administering local anesthetic.
- Set up instruments and equipment for surgical procedures according to established protocols.
- Provided support services such as scheduling appointments or answering telephone inquiries from patients.
- Maintained accurate records of patient histories, treatments performed, medications administered.
Surgical Assistant
Central Florida Oral and Maxillofacial Surgery
Orlando , Florida
06.2010 - 05.2015
- Reviewed patient charts prior to surgery in order to be aware of their conditions or allergies.
- Maintained sterile environment in the operating room during surgical procedures.
- Monitored patient vital signs and reported changes to the medical team as necessary.
- Provided emotional support to family members before, during, and after surgery.
- Gathered and passed instruments to surgeon during operation.
Education
Dental Assistant - Dental Assisting
Orlando Technical College - Mid Florida Tech
Orlando, FLRadiology - Dental Assisting
Valencia College
Orlando, FLSkills
- Operations Management
- Staff Management
- Cross-Functional Teamwork
- Complex Problem-Solving
- Performance Evaluations
Timeline
Manager
Lowes Home Improvment
04.2021 - Current
Surgical Dental Assistant
Dr. Christoper Williams
05.2015 - 01.2021
Surgical Assistant
Central Florida Oral and Maxillofacial Surgery
06.2010 - 05.2015
Dental Assistant - Dental Assisting
Orlando Technical College - Mid Florida Tech
Radiology - Dental Assisting
Valencia College