Michelle Ruiz
Immokalee ,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Well organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Patient Services Representative
Healthcare Network Of SWFL
11.2022 - Current
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
Home Health Aide
ProMedica
06.2021 - 11.2021
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Medical Office Specialist
Ashley Pediatrics Day and Night Clinic
06.2020 - 06.2021
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
RV Detailer
Camping World of Fort Myers
06.2019 - 02.2021
- Improved the overall appearance of RVs through meticulous attention to detail in cleaning tasks.
- Executed thorough inspections before and after detailing work to ensure all customer requests were met or exceeded.
- Maintained records of cleaning activities.
- Increased repeat business through exceptional customer service and communication skills.
- Resolved customer concerns promptly and professionally, fostering trust in our services and capabilities.
- Supported a positive company image by maintaining a clean, organized, and professional work area.
- Promoted a safe work environment by following established safety protocols during all detailing tasks.
Education
No Degree - Business Administration
Keiser University of Naples FL
Naples, FL10.2025
High School Diploma -
Immokalee High School
Immokalee, FL05.2004
Skills
- Patient confidentiality
- Registration and Scheduling
- HIPAA Compliance
- Customer Service
- Spanish Fluency
- Multitasking and Organization
- Registration management
- Punctual and Hardworking
- Attention to Detail
Timeline
Patient Services Representative
Healthcare Network Of SWFL
11.2022 - Current
Home Health Aide
ProMedica
06.2021 - 11.2021
Medical Office Specialist
Ashley Pediatrics Day and Night Clinic
06.2020 - 06.2021
RV Detailer
Camping World of Fort Myers
06.2019 - 02.2021
No Degree - Business Administration
Keiser University of Naples FL
High School Diploma -
Immokalee High School
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