Michelle Russell
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
8
8
years of professional experience
Work History
Cashier
Marthas quick stop
Flushing
08.2025 - 05.2026
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of checkout area and store shelves.
- Assisted in stocking merchandise to ensure shelves were well-organized and fully stocked.
- Worked 2nd,,3rds,, and cover.
- Always was willing to take extra shifts.
- Consistently performed job responsibilities with dedication and attention to detail.
- Handled cash, credit, and debit payments while ensuring accuracy.
- Collaborated with team members to restock merchandise as needed.
- Managed customer queues by prioritizing service during peak hours.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Carried out assigned tasks from management to maintain smooth store operations.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Kept records of purchases and maintained orderly appearance of checkout area.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
Owner (self business)
Michelle's handy service
Flint
01.2024 - 08.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Painted houses and apartments.
- Landscaping.
- Sanitized homes.(Spring cleaning,,washed walls,,cleaned clutter).
- Scrap removal.
- Trained new staff on tools, safety protocols, and customer service standards.
- Developed strong relationships with clients to understand their service needs.
- Oversaw inventory management of tools and supplies for home services.
CSR, Sales
Family Dollar
Lavalette
06.2018 - 06.2020
- Assisted customers with product inquiries and provided exceptional service.
- Processed sales transactions accurately using point-of-sale systems.
- Stocked shelves and organized merchandise to enhance store presentation.
- Collaborated with team members to maintain a clean and safe environment.
- Handled customer complaints effectively, ensuring satisfaction and resolution.
- Educated customers about promotions to drive sales and engagement.
- Processed orders accurately and efficiently according to established procedures and timelines.
- Developed and maintained relationships with existing customers in order to facilitate repeat business opportunities.
- Educated customers on product features and benefits so that they can make informed decisions when purchasing a product or service.
- Unloaded the stock truck and put it away
- Faced the whole store.
- Cleaned the store.
Education
Fenton High School
Fenton, MISkills
- Cash handling
- Point-of-sale operation
- Inventory management
- Customer assistance
- Transaction processing
- Product knowledge
- Team collaboration
- Time management
- Attention to detail
- Order verification
- Patience and empathy
- Order packaging
- Cash register operation
- Cash drawer balancing
- Liquor regulations and compliance
- Work ethic and integrity
- Reliability and punctuality
- Customer service excellence
- Credit and cash transactions
- Cash management
- Point of sale proficiency
- Payment collection
- Guest inquiries
- Point-of-sale system operation
- Checkout monitoring
- Cleaning and sanitizing
- Reports and documents
Timeline
Cashier
Marthas quick stop
08.2025 - 05.2026
Owner (self business)
Michelle's handy service
01.2024 - 08.2025
CSR, Sales
Family Dollar
06.2018 - 06.2020
Fenton High School