Summary

Overview

Work History

Education

Skills

Timeline

Michelle Sanders

Cahokia Heights,IL

Summary

At The Casino Queen, I excelled as a Floor Supervisor, leveraging strong leadership and basic mathematics skills to enhance team performance and customer satisfaction. I adeptly resolved conflicts, mentored new hires, and ensured compliance with regulations, significantly improving workplace harmony and operational efficiency.

Overview

22

22

years of professional experience

Work History

Floor Supervisor

Casino Queen

2002.03 - Current

Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.
Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
Established and maintained banks and table bet limits for each supervised game.
Improved employee performance through consistent coaching, training, and feedback on job responsibilities.

Education

High School Diploma -

Missouri Valley College

Saint Louis, Mo

05.1987

Skills

Team Leadership
Team Supervision
Employee Training

Teamwork and Collaboration
Basic Mathematics
Work Scheduling

Timeline

Floor Supervisor

Casino Queen

2002.03 - Current

High School Diploma -

Missouri Valley College