Michelle Santana
Lawrence,MA
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support . Skilled in multi-line telephone systems and problem-solving, my proactive approach and ability to collaborate effectively have consistently enhanced team productivity and customer satisfaction. Also being a dependable and quick-learning team player with effective communication and organization skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Premier Dental Concepts Of Andover
01.2023 - Current
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Scheduled appointments accurately using eaglesoftware to reduce conflicts or doublebookings.
- Collected co-pays fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Receptionist
Gentle Dental
10.2020 - 12.2023
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted internal staff with clinical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled assignments independently with good judgement and critical thinking skills.
Assistant Store Manager
Market Basket
03.2017 - 01.2022
- Handled problematic customers to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies and inventory shrinkage.
Dental Assistant
Dental Dreams LLC
01.2018 - 03.2019
- Learning how to prepare and arrange instruments and required materials for dental procedures.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
Education
High School Diploma -
Greater Lawrence Technical School
Andover, MA05-2020
Skills
- Customer Service
- Time Management
- Listening Skills
- Sales
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Verbal and written communication
- Oral and writing communication
- Multi-Line Telephone Systems
- Cash Handling
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Premier Dental Concepts Of Andover
01.2023 - Current
Receptionist
Gentle Dental
10.2020 - 12.2023
Dental Assistant
Dental Dreams LLC
01.2018 - 03.2019
Assistant Store Manager
Market Basket
03.2017 - 01.2022
- Basic Life Support (BLS) Certification - American Heart Association.
High School Diploma -
Greater Lawrence Technical School
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