Michelle Santos Sánchez
Bountiful,UT
Summary
Efficient host skilled in managing guest experiences and operational flow in fast-paced environments. Known for productivity and ability to complete tasks swiftly while maintaining high standards of service. Specialized skills include reservation management, customer service excellence. Strong background managing reservations, coordinating events, and providing exceptional guest service. Demonstrated ability to create welcoming atmospheres and exceed customer expectations. Positively contributed to team goals by improving efficiency and elevating overall guest satisfaction.
Overview
2
2
years of professional experience
Work History
Host
Texas Roadhouse
Bountiful, Utah
02.2023 - Current
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Managed incoming calls during busy shifts.
- Served as point-of-contact for resolving guest complaints or special requests.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Assisted other departments when needed such as bussing tables or delivering food orders.
Education
Some College (No Degree) - Gender Studies
Salt Lake Community College
Salt Lake City, UTSkills
- Telephone reception
- Menu management
- Staff coordination
- Order accuracy
- Team player mentality
- Spanish language skills
- Customer service
- Adaptable to change
- Customer engagement
References
- Larry Thompson- 801-645-0937
Timeline
Host
Texas Roadhouse
02.2023 - Current
Some College (No Degree) - Gender Studies
Salt Lake Community College