Michelle Scott
Knoxville,TN
Summary
Retail manager with 15+ years experience. Versatile skill set including management, customer service, sales and education. Accomplished in building strong teams, resolving guest complaints, training and implementing new programs and processes and promoting conflict resolution. Excellent written and oral communication skills.
Overview
28
28
years of professional experience
Work History
Retail Operations Business Specialist
Cirrus Aircraft
Alcoa, TN
03.2022 - Current
- Analyzed market trends to identify opportunities for product enhancements and customer engagement strategies.
- Collaborated with cross-functional teams to streamline communication and improve project workflows.
- Assisted in developing training materials to enhance staff knowledge of operational procedures and policies.
- Supported implementation of new software tools to increase efficiency in data management processes.
- Consistently built long-term relationships with existing and new customers.
- Managed vendor relationships effectively through regular communication updates and performance evaluations, ensuring high-quality products and services were provided at competitive prices..
- Assisted in preparing inventory for events with up to 600k attendees each year resulting in substantial sales. Performed retail duties during events including customer assistance, point of sale operations, restocking, setup, and teardown.
Lead Concierge
Cirrus Aircraft
04.2019 - 03.2021
- Coordinated guest services to enhance customer satisfaction and streamline operations.
- Supervised front desk staff, ensuring adherence to service excellence standards.
- Developed training materials for new team members, fostering quick adaptation to processes.
- Implemented process improvements that reduced response times for guest inquiries.
- Managed VIP client relationships, providing personalized service and attention to detail.
- Collaborated with various departments to ensure seamless experience for all guests.
- Contributed to a positive work environment by maintaining open lines of communication with colleagues and actively participating in team-building activities.
- Organized daily schedules for guests, including transportation arrangements, reservations, and activity bookings.
- Maintained detailed guest profiles to provide personalized recommendations for return visitors based on previous preferences noted during prior stays.
- Managed high-profile clients'' requests and ensured their expectations were exceeded through meticulous attention to detail.
Guest Service Team Lead
Target NW
Knoxville, TN
03.2018 - 04.2019
- Led team of up to 40 team members in providing frictionless experience for all guests.
- Exceeded goals in order delivery times, loyalty programs, self-checkout utilization and repeat usage of online order services.
- Successfully implemented new technologies and processes.
- Interviewed applicants, trained new team members and utilized talent management strategies to maintain a successful team.
- Empowered team members to excel thru thorough training and clear expeMichelle Nobles.
Guest Service Attendant
Target NW
Knoxville, TN
07.2017 - 03.2018
- Performed all shift leader duties as scheduled.
- Trained and skilled at processing store cash flow in cash office setting.
- Excelled in providing exceptional guest service and frictionless guest experience.
- Performed shift leader duties including opening and closing registers, supplying change to cashiers, scheduling breaks, ensuring short wait times for guests and processing complex returns and exchanges.
Hardline Team Member
Target NW
Knoxville, TN
10.2016 - 07.2017
- Provide exceptional guest experience as first priority.
- Maintained appearance and brand standards in assigned areas.
- Answered calls and assisted guests over the phone.
- Moved inventory to and from backroom areas using assigned protocols to ensure proper stock levels.
- Performed cashier duties as needed.
C0-Manager
Books-A-Million
Knoxville, TN
01.1998 - 01.2007
- Oversaw store operations such as guest service experience, maintaining store appearance, resetting shelves, processing shipments, completing and processing online orders.
- Wrote schedules and processed and submitted payroll weekly.
- Counted safe and completed sales reports daily.
- Screened and interviewed applicants.
- Processed new hire paperwork and trained new employees.
- Fully trained Barista.
Education
Pre-Nursing
Pellissippi State Community College
Knoxville, TN2004
Biology
University of West Alabama
Livingston, AL1996
Skills
- Hospitality
- Guest experiences
- Detail-oriented approach
- Administrative support
- Cash handling
- Event planning
- Vendor interaction
- Problem-solving
- Relationship building
- Verbal and written communication
- Sales
- VIP service
- Event and party planning
- Business acumen
- Revenue generation
- Multitasking Abilities
Timeline
Retail Operations Business Specialist
Cirrus Aircraft
03.2022 - Current
Lead Concierge
Cirrus Aircraft
04.2019 - 03.2021
Guest Service Team Lead
Target NW
03.2018 - 04.2019
Guest Service Attendant
Target NW
07.2017 - 03.2018
Hardline Team Member
Target NW
10.2016 - 07.2017
C0-Manager
Books-A-Million
01.1998 - 01.2007
Pre-Nursing
Pellissippi State Community College
Biology
University of West Alabama