Michelle Self
Project Manager
Glendale,AZ
Summary
Accomplished Sr. IT Project Manager with a proven track record at Lippert, adept in Agile methodologies and cross-functional team leadership. Excelled in transforming project management through innovative solutions and strategic vendor relations, enhancing efficiency. Skilled in ServiceNow/JIRA/Confluence and fostering client relationships, consistently delivering projects that exceed expectations.
Dynamic and team-oriented IT Project Manager with 11+ years of experience in asset management, risk mitigation and project leadership. Innovative and driven with passion for delivering high-quality work. Detail-oriented and focused on maintaining organization and identifying opportunities for process improvements.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Sr. IT Project Manager/Vendor Relations
Lippert
05.2021 - 04.2024
- Maintained open communication channels between team members during all phases of the project life cycle
- Conducted research on emerging technologies to identify potential solutions for project needs
- Collaborated directly with vendors on new and existing contracts and projects
- Managed vendor relationships to ensure timely delivery of services and products
- Provided recommendations for future improvements based on lessons learned from previous projects
- Facilitated meetings with stakeholders to ensure successful outcomes for projects
- Identified process improvement opportunities to increase efficiency and effectiveness of projects
- Coordinated activities between multiple departments in order to meet project deadlines
- Collaborated with cross-functional teams to develop innovative solutions that addressed customer needs
- Developed test cases based on functional requirements documents
Project Manager– Learning @ Cisco HTD
Cisco
02.2019 - 07.2020
- Management of Training projects and schedule training video recordings
- SharePoint and Box document storage
- Lab Q&A Testing
- Collaboration and project management for nine design engineers, averaging twelve projects in various stages
- Training content review and production
- Project tracking and Creation of projects in SmartSheets and JIRA
- Create project plans, statements of work, and project timelines
- Collaborated with cross-functional teams across multiple departments to achieve goals
Project Manager/Business Analyst– Digital Workspace-VDI
American Express
06.2018 - 01.2019
- Tracking tasks and issues in Jira/Confluence
- Requirement gathering and data analysis in Excel
- Conducting daily SCRUM meetings, sprints, and stand-ups
- Virtual Desktop Infrastructure migration project analyst
- Service Now-Ticket review, assignment, follow up for completion of the request, and accessing the service catalog to correctly assign the Service Now requests
Project Manager – Infrastructure/Asset Management
American Express
06.2017 - 03.2018
- Responsible for the planning, coordination, and status reporting of small to medium technical projects from initiation to implementation
- Coordinates the design, development, and implementation of business perspective work plans to determine the required tasks, resources (process, functional, etc.), plans, risks and issues for complex projects spanning multiple business units
- Develop project plans and ensure that all stakeholders fully understand the scope and approach
- Identifies and tracks key project milestones by running reports and keeps all stakeholders & executives updated on the performance of projects
Education
MBA - Business
Keller Graduate School of Management
Phoenix 04.2011 - 01.2013
Graduate Certificate in Project Management - Project Management
Keller Graduate School of Management
Phoenix 08.2013 - 03.2014
Master of Arts - Adult Education And Training
University of Phoenix
Phoenix 06.2009 - 11.2010
Bachelor of Science - Business Administration
University of Phoenix
Phoenix 03.2007 - 06.2009
Skills
Client relations
Certification
Certified Scrum Master (CSM)
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteTimeline
Sr. IT Project Manager/Vendor Relations
Lippert
05.2021 - 04.2024
Project Manager– Learning @ Cisco HTD
Cisco
02.2019 - 07.2020
Project Manager/Business Analyst– Digital Workspace-VDI
American Express
06.2018 - 01.2019
Project Manager – Infrastructure/Asset Management
American Express
06.2017 - 03.2018
Graduate Certificate in Project Management - Project Management
Keller Graduate School of Management
08.2013 - 03.2014
MBA - Business
Keller Graduate School of Management
04.2011 - 01.2013
Master of Arts - Adult Education And Training
University of Phoenix
06.2009 - 11.2010
Bachelor of Science - Business Administration
University of Phoenix
03.2007 - 06.2009
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