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With a proven track record at Auto Gallery Ford, I excel in warranty management and claims processing, alongside fostering strong collaborative relationships. My expertise led to significant cost savings and efficiency improvements, underpinned by my attention to detail and critical thinking. Achievements include optimizing claims processes and enhancing team capabilities through effective training and strategic oversight.

Proven Warranty Administrator and Assistant Service Manager at Lynn Layton Chevrolet, I excel in warranty management and customer service, significantly enhancing operational efficiency and client satisfaction. My expertise in claims processing and fostering collaborative relationships has led to a notable decrease in claim rejections, showcasing my attention to detail and problem-solving skills.

Dynamic Automotive Warranty Administrator with extensive experience at Johnson Automotive Group. Expert in claims processing and documentation. I have successfully resolved discrepancies and streamlined warranty procedures, enhancing efficiency. This includes handling ledger schedules and reconciling within accounting. My strong communication skills foster collaboration with management and vendors, ensuring compliance with manufacturer policies and driving continuous improvement in warranty operations.
Communicating with our dealerships’ DTS, FOM, DOM, Ram, Service Managers, Directers, Advisors and technicians. I also communicate with accounting clerks and comptrollers as well.
Organization and documentation are key to success in warranty procedures and I strive to achieve, obtain and maintain these skills.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Results-driven Warranty Administrator with a forward-thinking and organized approach to checking details, following up with manufacturers and maintaining high customer satisfaction. Top-notch strengths in time management, multitasking and communication. Bringing 23 years of experience in the field. Focused on keeping warranty claims moving quickly to maximize customer service. Successful at working with manufacturers to get parts and payments. Seeking a new fast-paced position with a growing team.

Highly motivated and detail-oriented professional with excellent communication and interpersonal skills. Proven ability to work independently and as part of a team to achieve organizational goals. Skilled in problem-solving, critical thinking, and decision-making. Experienced in administrative operations, data analysis, and report writing. Proficient in Microsoft Office and other job related software's. Passionate about learning new skills and developing long lasting relationships.

Michelle Silvestri

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Warranty Administrator

Warranty Administrator

Bus Driver

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High School Diploma -

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Warranty Administrator

Warranty Administrator

Bus Driver

High School Diploma -

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