Lisa thomas-Lawson
Booneville,MS
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Warranty Administrator
zoom warranty
Point , TX
06.2024 - Current
- Created detailed records of all customer interactions related to warranties and returns.
- Resolved discrepancies in warranty coverage for customers.
- Evaluated existing policies and procedures for processing warranties and identified areas for improvement.
- Participated in training sessions offered by vendors or manufacturers related to specific products or services covered by the company's warranty program.
- Assisted in creating standard operating procedures for processing warranty requests.
- Reviewed and processed warranty claims to ensure accuracy of all information.
- Utilized problem solving skills to resolve customer disputes quickly and efficiently.
- Resubmitted rejected warranty claims and received authorization for write-offs.
- Reconciled warranty receivables with payments using appropriate accounting schedules.
- Stayed up to date on factory announcements and recalls.
- Processed warranty paperwork for accurate documentation, reporting and filing.
Commercial Parts Delivery Driver
Auto Zone Distribution Center
Greenville , TX
06.2023 - 09.2024
- Inspected vehicles for safety issues prior to loading or unloading parts.
- Complied with all applicable laws and regulations regarding transportation of goods.
- Loaded and unloaded parts onto truck with the use of a hand-truck or pallet jack.
Commerical Parts Driver
Stevenson Hendrick Honda
Wilmington, NC
07.2018 - 09.2019
- Operated company vehicle safely at all times while adhering to applicable traffic laws and regulations.
- Adhered to established safety procedures when lifting heavy objects or materials into trucks or onto shelves.
- Loaded and unloaded parts from delivery vehicles, ensuring that the correct items were delivered.
- Delivered parts to customers in a timely manner while following all safety protocols.
- Resolved customer complaints in a professional manner while maintaining positive relationships.
- Verified accuracy of shipments by comparing item numbers, quantities, and descriptions on packing slips against actual parts received.
- Performed routine maintenance tasks such as checking fluid levels and tire pressure.
- Inspected packages for damages or defects prior to delivery using appropriate scanning equipment.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Maintained cleanliness of truck cab and cargo area according to company standards.
Education
Certification - Warranty Work
Mazda Certification
Online In Dallas , Tx07-2023
Some College (No Degree) - Accounting
Crafton Hills College
Yucaipa, CASome College (No Degree) - Court Reporting , Steno Typing
Court Reporting Institute - Dallas TX
Dallas, TXSkills
- Recordkeeping skills
- Compliance Monitoring
- Software Applications
- Records Management
- Cost Control
- Policy Management
- Paperwork Processing
- Microsoft Office
- Claims submissions
- Claims Processing
- Policy Enforcement
- Team Management
Timeline
Warranty Administrator
zoom warranty
06.2024 - Current
Commercial Parts Delivery Driver
Auto Zone Distribution Center
06.2023 - 09.2024
Commerical Parts Driver
Stevenson Hendrick Honda
07.2018 - 09.2019
Some College (No Degree) - Court Reporting , Steno Typing
Court Reporting Institute - Dallas TX
Some College (No Degree) - Accounting
Crafton Hills College
Certification - Warranty Work
Mazda Certification