Michelle Simmons-Austin
Hainesport,NJ
Summary
Dynamic Patient Care Coordinator at Thomas Jefferson University Hospital with strong leadership and critical thinking skills. Enhanced patient satisfaction through process improvements and effective communication with healthcare teams. Proven ability to optimize staffing and resource allocation, ensuring high-quality care in high-volume settings while fostering a culture of safety and efficiency.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Thomas Jefferson University Hospital
Philadelphia, PA
02.2001 - Current
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Maintained high standards of patient care during high-volume shifts, managing patient assignments to optimize nurse workload.
- Submitted payroll and staffing schedules for 2 hospital units.
Nursing Supervisor - Part Time
Taylor Hospital
Ridley Park, PA
10.2022 - 04.2025
- Supervised nursing staff, ensuring adherence to protocols and high-quality patient care standards.
- Developed and implemented training programs to enhance staff performance and patient outcomes.
- Collaborated with interdisciplinary teams to optimize patient flow and resource allocation.
- Evaluated nursing practices, identifying areas for improvement and implementing evidence-based solutions.
Nursing Supervisor - Part Time
Delaware County Memorial Hospital
Drexel Hill, PA
07.2022 - 07.2024
- Supervised nursing staff to ensure compliance with hospital policies and quality standards.
- Implemented patient care protocols, enhancing safety and efficiency across departments.
- Conducted performance evaluations, providing constructive feedback to promote professional development.
- Coordinated staffing schedules, optimizing resource allocation to meet patient needs effectively.
Education
Bachelor of Science - Nursing
Rowan University
Glassboro, NJ01-2019
Bachelor of Science - Biology
Rowan University
Glassboro, NJ01-1996
Skills
- Critical thinking skills
- Medication and IV administration
- Strong leadership skills, outstanding interperosonal and communication skills
- Organizational skills
- Patient assessment
Certification
- ACLS, BLS
Timeline
Nursing Supervisor - Part Time
Taylor Hospital
10.2022 - 04.2025
Nursing Supervisor - Part Time
Delaware County Memorial Hospital
07.2022 - 07.2024
Patient Care Coordinator
Thomas Jefferson University Hospital
02.2001 - Current
Bachelor of Science - Nursing
Rowan University
Bachelor of Science - Biology
Rowan University