Michelle Smith
Livonia,MI
Summary
Experienced program manager specializing in residential rehabilitation and brain injury care. Expertise in team building, crisis prevention, and regulatory compliance, combined with a commitment to delivering exceptional service and maintaining high operational standards, supports continuous improvement and client satisfaction.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Program Manager | Supervisor | Manager Trainer
NeuroRestorative
, USA
01.1991 - Current
- Direct daily operations of residential rehabilitation programs serving individuals with acquired brain injuries and neurological conditions.
- Lead, coach, mentor, and evaluate multidisciplinary teams while fostering employee engagement, accountability, and professional growth.
- Managed recruitment, hiring, onboarding, scheduling, performance evaluations, progressive discipline, promotions, and staff development to build a skilled and effective team.
- Serve as a Crisis Prevention Intervention (CPI) Instructor, training employees in crisis prevention, de-escalation techniques, and safe intervention practices.
- Assign staff caseloads and monitor service quality through routine supervision and quality assurance activities.
- Coordinated clinical services, crisis response, and on-call coverage, ensuring seamless continuity of care for individuals served.
- Build and maintain collaborative relationships with clients, families, physicians, psychologists, psychiatrists, case managers, funding sources, and regulatory agencies.
- Promoted person-centered services, achieving high levels of satisfaction among clients, families, and stakeholders.
- Monitor program budgets, project revenue, and manage operating expenses to support organizational goals and financial performance.
- Ensure compliance with state, federal, contractual, accreditation, and company regulations.
- Collaborate with interdisciplinary treatment teams to develop and implement individualized treatment plans.
- Rainbow Rehabilitation Centers was acquired by NeuroRestorative in March 2022.
Education
Associate Degree - Human and Social Sciences
Washtenaw Community College
Ypsilanti, Michigan01-2002
High School Diploma -
Belleville High School
Belleville, Michigan01-1988
Skills
- Program Management
- Clinical Operations
- Quality Assurance
- Regulatory Compliance
- Budget & Financial Oversight
- Crisis Prevention & Intervention
- Residential Rehabilitation
- Brain Injury Rehabilitation
- Employee Recruitment
- Training & Development
- Performance Management
- Interdisciplinary Collaboration
- Client & Family Relations
- Staff Leadership & Supervision
- Team Building & Mentoring
- Conflict Resolution
- Person-Centered Care
Certification
- Certified Brain Injury Specialist (CBIS)
- Crisis Prevention Intervention (CPI) Instructor/Trainer
- CPR & First Aid
Timeline
Program Manager | Supervisor | Manager Trainer
NeuroRestorative
01.1991 - Current
Associate Degree - Human and Social Sciences
Washtenaw Community College
High School Diploma -
Belleville High School