Michelle Soppet
Canton,GA
Summary
Skillfully direct and motivate customer service personnel in successful strategies to manage calls and increase efficiency. Excellent problem-solving, team leadership and mentoring skills. Help front-line associates maintain high customer satisfaction by delivering solid support and managing escalated calls.
Overview
8
8
years of professional experience
Work History
Customer Service Coordinator
Harmony Mountain Retreat L.L.C.
Lawrenceville, GA
02.2022 - Current
- Established positive rapport with customers to maintain a positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Marketing Coordinator
World Club Vacations
Palm Coast, FL
03.2017 - 01.2022
- Coordinated marketing campaigns to effectively promote vacation packages and services.
- Developed lead generation plans targeting specific prospects with measurable objectives.
- Wrote, proofed, and edited content to align with established brand guidelines.
Education
Associate of Arts - English Language And Literature
Daytona Beach Community College
Daytona Beach, FL05-2004
Skills
- Customer relationship management
- Call center experience
- Relationship building
- Complaint resolution
- Problem solving
References
References available upon request.
Timeline
Customer Service Coordinator
Harmony Mountain Retreat L.L.C.
02.2022 - Current
Marketing Coordinator
World Club Vacations
03.2017 - 01.2022
Associate of Arts - English Language And Literature
Daytona Beach Community College