Michelle Soto
Ballinger,TX
Summary
Organized Clinical Assistant with a pleasant manner and the willingness to work as part of a cohesive team or in an independent role. Bilingual professional known for exceptional composure and kindness when giving injections and vaccines. Ready for a new position involved in supporting patients by delivering a high level of care. Flexible hard worker ready to learn and contribute to team success.
Overview
1826
1826
years of professional experience
1
1
Certification
Work History
Clinical Assistant
Ballinger Memorial Hospital
Ballinger, TX
09.201 - Current
- Scheduled appointments for patients via phone and in person.
- Interacted closely with practitioners, nurses and patients and used effective interpersonal, active listening and communication skills.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Assisted patients with basic care and provided excellent service.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Handled all patient appointment scheduling by phone and in-person for practice with 7 physicians.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Verified collection orders and communicated discrepancies to nurses.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Identified patients using proper procedures prior to specimen collection.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Labeled patient samples, double-checking all information for accuracy.
- Sanitized work area after every patient to prevent contamination and spread of disease.
Medical Assistant
Shannon Clinic
San Angelo, TX
11.2018 - 08.2019
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Receptionist
Shannon Clinic
San Angelo, TX
11.2017 - 11.2018
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
Lead Food Service Worker
Stripes Convenience Store
Bronte, TX
07.2015 - 11.2017
- Maintained order and cleanliness of work areas to conform with health codes.
- Cross-trained in other kitchen positions to support team and meet customer needs.
- Received food orders from individuals and explained offerings.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Updated displays, cases and other customer-facing areas to increase sales of special items.
- Carried pans, kettles and trays of food to and from work stations, stove and refrigerator.
Education
High School Diploma -
Ballinger High School
Ballinger05.2012
Skills
- Specimens collection and processing
- Vital signs monitoring
- Patient histories
- Medical condition monitoring
- Patient scheduling
- Telephone etiquette
- Data entry
Certification
- Phlebotomy Technician (PT)
Timeline
Medical Assistant
Shannon Clinic
11.2018 - 08.2019
Receptionist
Shannon Clinic
11.2017 - 11.2018
Lead Food Service Worker
Stripes Convenience Store
07.2015 - 11.2017
High School Diploma -
Ballinger High School
Clinical Assistant
Ballinger Memorial Hospital
09.201 - Current