Michelle Stantz
Cashier Customer Service Associate
Cobden,IL
Summary
Dynamic professional with a proven track record at Dept of Rehabilitation Services, specializing in behavioral support and social skills development. Adept at implementing individualized plans that enhance client independence and quality of life. Recognized for fostering effective communication and achieving positive outcomes through compassionate assistance and strategic problem-solving.
Overview
2027
2027
years of professional experience
Work History
Direct Support Person
Dept of Rehabilitation Services
- Assisted individuals with daily living skills to enhance independence and quality of life.
- Implemented individualized support plans based on participant needs and goals.
- Monitored client progress, documenting changes in behavior and development.
- Facilitated communication between clients, families, and rehabilitation staff to ensure cohesive support.
Cashier Customer Service Associate
Ninkasi Beverage Group Old Town
06.2026 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout areas to enhance customer experience.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Assisted in inventory management by restocking shelves and conducting regular counts.
- Implemented effective cash-handling procedures to minimize discrepancies and ensure accuracy.
- Collaborated with team members to optimize workflow during peak business hours.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Cashier Customer Service Associate
Ninkasi Beverage Group Blue Fish Anna
06.2025 - 05.2026
- Trained new staff on operational procedures and best practices for customer interactions.
- Identified opportunities for process improvements, contributing to overall store efficiency.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Cashier Customer Service Associate
Ninkasi Beverage Group Market Place Shell
06.2019 - 10.2025
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
High School Diploma -
Northside High School
Atlanta GA Laboratory Animal Technician - Laboratory Animal Technician
Montgomery County Joint Vocational School
Dayton, OHSurgical Technology -
DeKalb Technical Institute
Georgia 1996
Skills
Behavioral support
Positive reinforcement
Social skills development
Transportation assistance
Timeline
Cashier Customer Service Associate
Ninkasi Beverage Group Old Town
06.2026 - Current
Cashier Customer Service Associate
Ninkasi Beverage Group Blue Fish Anna
06.2025 - 05.2026
Cashier Customer Service Associate
Ninkasi Beverage Group Market Place Shell
06.2019 - 10.2025
Direct Support Person
Dept of Rehabilitation Services
High School Diploma -
Northside High School
Laboratory Animal Technician - Laboratory Animal Technician
Montgomery County Joint Vocational School
Surgical Technology -
DeKalb Technical Institute